Sophia Brandon Boutique Salon

Critical: Professionalism, Punctuality, ValueI had a consultation 12/26/2020 with Natasha Frimpong. I called Natasha because I couldn’t find the salon because it’s located inside the strip mall not in the outside areas. The consultation It went fine, even though she was late, and said she would be there shortly as she was down the street at Starbucks. That rubbed me the wrong way a bit, as you would think timeliness would be of great importance, especially with a new client. But I let it go. She seemed nice upon actually meeting her so I scheduled an appointment for a custom cut and shampoo for January 1st at 10am. I got there about 10 minutes prior to my point. I waited in my vehicle until exactly 10, as I know there are many precautions salons are taking due to covid, before going to enter the salon. The salon was dark inside, no movement, I even knocked just to be sure no one was in there. I in turn text Natasha and let her know my name and that I had a 10am appointment and was outside of the salon. I did not get a response back not that said day or not even after the fact. The whole situation was unprofessional and rude to say the least. No apology, no acknowledgement of lapse of judgement, nothing. I will not frequent a business that does not value its customers.Update as of 1/15 Inleft a review on Facebook and the owner RaShonda stated that she would talk to Natasha about the incident and that the shop was closed on that date and her books should not have been available to schedule. Also, that she would have Natasha reach out to me. Never heard a peep from the owner again or Natasha. That goes to show that they have no tact, professionalism, or customer service skills. I attempted to support a black business and find a new permanent stylist and this was the outcome. Instead of stopping getting Starbucks, while already running late for an appointment with a client or simply texting back apologizing for the mishap on her part, silence was her answer. However, I hope no other client of hers have their time wasted as I did.I had a consultation 12/26/2020 with Natasha Frimpong. I called Natasha because I couldn’t find the salon because it’s located inside the strip mall not in the outside areas. The consultation It went fine, even though she was late, and said …More

I had a consultation 12/26/2020 with Natasha Frimpong. I called Natasha because I couldn’t find the salon because it’s located inside the strip mall not in the outside areas. The consultation It went fine, even though she was late, and said she would be there shortly as she was down the street at Starbucks. That rubbed me the wrong way a bit, as you would think timeliness would be of great importance, especially with a new client. But I let it go. She seemed nice upon actually meeting her so I scheduled an appointment for a custom cut and shampoo for January 1st at 10am. I got there about 10 minutes prior to my point. I waited in my vehicle until exactly 10, as I know there are many precautions salons are taking due to covid, before going to enter the salon. The salon was dark inside, no movement, I even knocked just to be sure no one was in there. I in turn text Natasha and let her know my name and that I had a 10am appointment and was outside of the salon. I did not get a response back not that said day or not even after the fact. The whole situation was unprofessional and rude to say the least. No apology, no acknowledgement of lapse of judgement, nothing. I will not frequent a business that does not value its customers.