SmartStyle Hair Salon

Critical: Professionalism, Quality, ValueAvoid. Especially Wendy, whose license expired in June!I came in to get my layers cut. I showed Wendy a picture of my own layered hair from the past that I wanted to get done. I told her the right side tends to look more chunky because of my part, so she would need to customize it a bit. She *immediately* became argumentative, telling me that if my hair looked like that it was probably the way I was messing with it (?). I also instructed her before she started that my hair is experiencing stress fallout and that she would need to be mindful and extra gentle on my hair. I also do not blow dry my hair because of the heat damage with the fallout. She washed my hair and combed it so roughly that I had to remind her to be easy. After the first horrifically blunt layered cut, she told me she WOULD HAVE TO dry my hair to see the layers. I very reluctantly gave in, and was in near tears and how badly she was pulling on my hair. I told her to stop, I can’t take anymore drying. I saw the cut, which looked just like 3 different straight lines across my back. I said no, I wanted it tapered and textured, and asked if she understood what I was talking about. She said no, but she’ll try and fix it. She managed to get my layers textured, but I had to ask for less bluntness in them. She finally said OH, YOU WANTED A TRANSITIONED LAYER, YOU SHOULD’VE SAID THAT. When I quite literally showed her a picture of exactly what I wanted. I noticed while in the chair that her license expired 2 months prior.It’s been 2 months and I’m still traumatized by that rude, inept experience. I called today to ask for her name and the woman that answered even mentioned that Wendy expressed her license being expired. She also conferred that other people have been saying things about their experiences.Wendy does not need to be cutting hair. I’ve never experienced a professional that lacked total insight and consideration for their client. I look at my butchered cut every day waiting till I can afford a real cut somewhere else.Avoid. Especially Wendy, whose license expired in June!I came in to get my layers cut. I showed Wendy a picture of my own layered hair from the past that I wanted to get done. I told her the right side tends to look …More

Avoid. Especially Wendy, whose license expired in June!

Critical: ProfessionalismI arrived with my children to get 2 boy’s haircuts. There was one gentlemen ahead of me. We stood and waited. We came in right after him. So, the stylist took his information, took him back and started cutting his hair. We waited for 20 minutes and she answers the phone and books someone for right after the hair cut she’s working on. I question her. I’ve been waiting this entire time. I understood she’s the only one there at the moment, but to flat ignore me then answer the phone and book someone else was not professional. I took my kids and went to super cuts across the street. Best hair cut ever. Sadly you just lost a 30.00 tip for 2 hair cuts. Perhaps you shouldn’t ignore potential customers.I arrived with my children to get 2 boy’s haircuts. There was one gentlemen ahead of me. We stood and waited. We came in right after him. So, the stylist took his information, took him back and started cutting his hair. We waited for …More

I arrived with my children to get 2 boy’s haircuts. There was one gentlemen ahead of me. We stood and waited. We came in right after him. So, the stylist took his information, took him back and started cutting his hair. We waited for 20 minutes and she answers the phone and books someone for right after the hair cut she’s working on. I question her. I’ve been waiting this entire time. I understood she’s the only one there at the moment, but to flat ignore me then answer the phone and book someone else was not professional. I took my kids and went to super cuts across the street. Best hair cut ever. Sadly you just lost a 30.00 tip for 2 hair cuts. Perhaps you shouldn’t ignore potential customers.

Critical: ProfessionalismI know people mostly leave bad reviews when they have bad experiences, but I believe the bad experiences is just standard for this location. I had my own bad experience with this really unfriendly and unprofessional stylist a while back. I could tell from the start. I got my hair wash in cold water, she told me she hated her job but it paid the bills, got a horrible haircut and she left me with a wet head. I literally was just done and I could tell she was too from the start. Normally I want to get my moneys worth… But that day I was willing to say, forget the money and I’m going to go before I was treated any worse. I assume that girl isn’t there anymore.. but my mom had booked an appointment just yesterday morning for 1230. She couldn’t get to it so she called and they said she could come in at 245. At 2pm we get a phone call saying that there’s 2 ladies working but because they were doing a perm and dye job at the time, it would take the rest of the day to do. They close at 6pm.. I told my mom that it was probably a better idea to go somewhere else anyways and we did!.. I could be wrong.. but to me it sounded like it was more the case that they didn’t want to miss out on the bigger sale. Otherwise why was it so easy to reschedule her appt when she called at 1230pm, then next thing you have know they are calling saying that they are both going to be busy for the next 4-5 hours because it was going to take the rest of the day. It really tells you something when their ratings are the lowest for this area. I know I don’t recommend their services..I know people mostly leave bad reviews when they have bad experiences, but I believe the bad experiences is just standard for this location. I had my own bad experience with this really unfriendly and unprofessional stylist a while back. I …More

I know people mostly leave bad reviews when they have bad experiences, but I believe the bad experiences is just standard for this location. I had my own bad experience with this really unfriendly and unprofessional stylist a while back. I could tell from the start. I got my hair wash in cold water, she told me she hated her job but it paid the bills, got a horrible haircut and she left me with a wet head. I literally was just done and I could tell she was too from the start. Normally I want to get my moneys worth… But that day I was willing to say, forget the money and I’m going to go before I was treated any worse. I assume that girl isn’t there anymore.. but my mom had booked an appointment just yesterday morning for 1230. She couldn’t get to it so she called and they said she could come in at 245. At 2pm we get a phone call saying that there’s 2 ladies working but because they were doing a perm and dye job at the time, it would take the rest of the day to do. They close at 6pm.. I told my mom that it was probably a better idea to go somewhere else anyways and we did!.. I could be wrong.. but to me it sounded like it was more the case that they didn’t want to miss out on the bigger sale. Otherwise why was it so easy to reschedule her appt when she called at 1230pm, then next thing you have know they are calling saying that they are both going to be busy for the next 4-5 hours because it was going to take the rest of the day. It really tells you something when their ratings are the lowest for this area. I know I don’t recommend their services..