SmartStyle Hair Salon

Critical: ProfessionalismI have been here many times. I’ve made appointments, I’ve been told I couldn’t make an appointment, walk ins only, and I’ve been treated like I’m a nuisance when I do walk in. This week my daughter and I stopped in and asked for a trim and haircut, we were told it would be 2 hours, did we want to come back? Yes please. There was another customer behind us who was told to same. There would be another hairdresser there at 11. Ok, no problem. So we wait and wander for 2 hrs only to be treated like we are stupid. Its 10 minutes til 11. Why are you here? Other hairdresser not here yet…I explained that we waited 2 hrs and were back. Meanwhile other customer shows up, she has an appointment….didn’t I have an appointment? Was there a list I wasn’t aware of? Blond stylist finishes with her client and says she will cut our hair, I send my daughter first. Still no other hairdresser. Other hairdresser show up, apologetic, unavoidably detained. Blond haired stylist says blond customer is next, not me. I’m thinking ok shes going to trim my hair next. Theres a que now, several customers waiting. My daughter is finished, blond stylist steps out and takes another customer from the que. Wait, what? Not a word to me…not a im sorry if you want to wait ill work you in, nothing, just a smirk…l.i realize I’ve been dismissed and go to pay for my daughters haircut. Late stylist is very apologetic but I cant help but be aggravated. I can understand being short staffed, I can understand being late….I don’t understand blatant rudeness.an explanation would have been nice or at the very least professional. As I said, I’ve been a customer for many years but I won’t be back.Service: HaircutI have been here many times. I’ve made appointments, I’ve been told I couldn’t make an appointment, walk ins only, and I’ve been treated like I’m a nuisance when I do walk in. This week my daughter and I stopped in and asked for a trim …More

I have been here many times. I’ve made appointments, I’ve been told I couldn’t make an appointment, walk ins only, and I’ve been treated like I’m a nuisance when I do walk in. This week my daughter and I stopped in and asked for a trim and haircut, we were told it would be 2 hours, did we want to come back? Yes please. There was another customer behind us who was told to same. There would be another hairdresser there at 11. Ok, no problem. So we wait and wander for 2 hrs only to be treated like we are stupid. Its 10 minutes til 11. Why are you here? Other hairdresser not here yet…I explained that we waited 2 hrs and were back. Meanwhile other customer shows up, she has an appointment….didn’t I have an appointment? Was there a list I wasn’t aware of? Blond stylist finishes with her client and says she will cut our hair, I send my daughter first. Still no other hairdresser. Other hairdresser show up, apologetic, unavoidably detained. Blond haired stylist says blond customer is next, not me. I’m thinking ok shes going to trim my hair next. Theres a que now, several customers waiting. My daughter is finished, blond stylist steps out and takes another customer from the que. Wait, what? Not a word to me…not a im sorry if you want to wait ill work you in, nothing, just a smirk…l.i realize I’ve been dismissed and go to pay for my daughters haircut. Late stylist is very apologetic but I cant help but be aggravated. I can understand being short staffed, I can understand being late….I don’t understand blatant rudeness.an explanation would have been nice or at the very least professional. As I said, I’ve been a customer for many years but I won’t be back.