SmartStyle Hair Salon

Critical: Professionalism, Punctuality, Quality, ValueThey attempted to put blonde highlights in my daughters hair….the chemicals leaked from the foils and left thick vertical bleached lines in her hair, the highlights were inconsistent and horrible to put it mildly, some where blonde but most were brassy orange/yellow, she even accidentally bleached the middle of her eyebrow! When we confronted them (“stylist” and her manager) they said it’s barely noticeable, offered to wax it out and then just said sorry there is nothing we can do. Extremely unprofessional joking about taking the phone off the hook and bad mouthing customers after they left. To add insult to injury we had an appointment that we were early for but ended up waiting over an hour before she sat in the chair! I now have to pay over $100 to fix their mistake she ruined her hair! Stay away!They attempted to put blonde highlights in my daughters hair….the chemicals leaked from the foils and left thick vertical bleached lines in her hair, the highlights were inconsistent and horrible to put it mildly, some where blonde but …More

They attempted to put blonde highlights in my daughters hair….the chemicals leaked from the foils and left thick vertical bleached lines in her hair, the highlights were inconsistent and horrible to put it mildly, some where blonde but most were brassy orange/yellow, she even accidentally bleached the middle of her eyebrow! When we confronted them (“stylist” and her manager) they said it’s barely noticeable, offered to wax it out and then just said sorry there is nothing we can do. Extremely unprofessional joking about taking the phone off the hook and bad mouthing customers after they left. To add insult to injury we had an appointment that we were early for but ended up waiting over an hour before she sat in the chair! I now have to pay over $100 to fix their mistake she ruined her hair! Stay away!