Skintopia By Bina

Critical: ProfessionalismI have been a customer of Skintopia for a while now and have spent a lot of $$$ there on skincare products and other things in her shop. In the beginning I was told I could not buy a facial but could get a free facial for every $250 purchase I make. I also was told my purchase amount will always be on my account. Ive had several facials so far and Paula is fantastic but Bina? Rude and very pushy. It bothered me but brushed it off. In November my mother and I went in on Black Friday and made some purchases that put us both over $250 and at checkout Bina asked if we would like to set up a day for facial. We of course said yes. Bina let us know that she had nothing until January which was fine with us because we already are over $250. So we both made appointments. My moms was a Friday and mine was on a Saturday. I went and got my facial and when I was done, Paula recommended a few items and I picked three items that added up to about $150 and Bina told me I had to spend $250 or I would have to pay for the facial. I was like WHAT? Why would I pay for it when I already spent the $250 for the facial. Bina says its a new year. Well I’m sorry that you had no appointments in December available because you closed most of that month but never knew that anything changed. Never was told that I would lose my $250 purchase because of a new year? Never told me anything until after facial was done either. Now my mother had no problem, she received her facial at no charge and only spent $170. Bina knows what she did and it is wrong. She is trying to make me purchase more than I need. Now she has lost me as a customer and my mother will not be back either. I support all local businesses, I hardly ever order anything online, but I suppose I will now. That day I paid $125 Tipped Paula $30 and left the items that I was purchasing there and left. DONEI have been a customer of Skintopia for a while now and have spent a lot of $$$ there on skincare products and other things in her shop. In the beginning I was told I could not buy a facial but could get a free facial for every $250 …More

I have been a customer of Skintopia for a while now and have spent a lot of $$$ there on skincare products and other things in her shop. In the beginning I was told I could not buy a facial but could get a free facial for every $250 purchase I make. I also was told my purchase amount will always be on my account. Ive had several facials so far and Paula is fantastic but Bina? Rude and very pushy. It bothered me but brushed it off. In November my mother and I went in on Black Friday and made some purchases that put us both over $250 and at checkout Bina asked if we would like to set up a day for facial. We of course said yes. Bina let us know that she had nothing until January which was fine with us because we already are over $250. So we both made appointments. My moms was a Friday and mine was on a Saturday. I went and got my facial and when I was done, Paula recommended a few items and I picked three items that added up to about $150 and Bina told me I had to spend $250 or I would have to pay for the facial. I was like WHAT? Why would I pay for it when I already spent the $250 for the facial. Bina says its a new year. Well I’m sorry that you had no appointments in December available because you closed most of that month but never knew that anything changed. Never was told that I would lose my $250 purchase because of a new year? Never told me anything until after facial was done either. Now my mother had no problem, she received her facial at no charge and only spent $170. Bina knows what she did and it is wrong. She is trying to make me purchase more than I need. Now she has lost me as a customer and my mother will not be back either. I support all local businesses, I hardly ever order anything online, but I suppose I will now. That day I paid $125 Tipped Paula $30 and left the items that I was purchasing there and left. DONE

Critical: Cleanliness, Professionalism, Punctuality, Quality, ValueThe owner, Bida is extremely unprofessional. She scams her customers into purchasing over-priced products that they don’t need or want using high pressure sales tactics. After several visits she continues to be extremely rude to the customers, so we will not be back.Service: Makeup services

The owner, Bida is extremely unprofessional. She scams her customers into purchasing over-priced products that they don’t need or want using high pressure sales tactics. After several visits she continues to be extremely rude to the customers, so we will not be back. Makeup services