Skin Act

Positive: Cleanliness, Professionalism, QualityI love Skin Act for all my skin care business needs. I haven’t been working since Covid but I love coming here to pick up one or more of their many great skin care products. They have masks tweezers spa wraps and everything you could possibly need whether for work or your own personal needs . And if your in business and need equipment it’s the place to go. AskFor Todd great customer care and very knowledgeable. I did buy all my equipment here when I was working and it’s great because if there is a problem many years later they have technicians who do repairs at very reasonable prices. Thank you skin act. Thank you Todd I’ve been coming here for about 8 years now the only place you’ll need :)I love Skin Act for all my skin care business needs. I haven’t been working since Covid but I love coming here to pick up one or more of their many great skin care products. They have masks tweezers spa wraps and everything you could …More

I love Skin Act for all my skin care business needs. I haven’t been working since Covid but I love coming here to pick up one or more of their many great skin care products. They have masks tweezers spa wraps and everything you could possibly need whether for work or your own personal needs . And if your in business and need equipment it’s the place to go. Ask

Critical: Professionalism, Quality, ValueIf you are looking into buying a machine this place is not it. Don’t be fooled like me by their site reviews, I bought multiple machines and only for all of them to fail. The customer service in the beginning was great (but I mean why wouldn’t it they were trying to take my money) and once I had issues you had to call and call only to never return your call regarding your issues.My Oxygen Machine handle came damage and I haven’t been able to use it, I now have to take time out of my day to go over their shop and see what can be done. And only hope they can replace it.My steamer has stopped working after only 3 months of purchase, and my stopped I mean it stops during 5 minutes of use into my service. My high frequency knobs are failing, it’s like if the connection is not working. And lastly, my microdermabrasion tips are dull after a couple services.I paid In cash which was the worst mistake, yeah you get a discount but when it comes to resolution they simply don’t care to help you out. I am dissatisfied and disappointed to say the least and can now only live with the feeling of regret of ever choosing this company. It sucks! But I hope my review can make you reevaluate your purchase from this company.I bought this during the lockdown, so I never got the upper hand to go to their show room and actually see the machine and now I’m stuck with something I hate.If you are looking into buying a machine this place is not it. Don’t be fooled like me by their site reviews, I bought multiple machines and only for all of them to fail. The customer service in the beginning was great (but I mean why …More

If you are looking into buying a machine this place is not it. Don’t be fooled like me by their site reviews, I bought multiple machines and only for all of them to fail. The customer service in the beginning was great (but I mean why wouldn’t it they were trying to take my money) and once I had issues you had to call and call only to never return your call regarding your issues.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueSKIN ACT.. the best customer service ever! Friendly, knowledgeable, patient . Zep went out of her way to explain in detail information that was really helpful to me. She also helped me with my skincare machine. I will be purchasing from Skin Act again. The company offers a lot of equipment, and other items, prices are great too. I was so happy. I’m a satisfied customer. Thank you Zep!! SKIN ACT.. the best customer service ever! Friendly, knowledgeable, patient . Zep went out of her way to explain in detail information that was really helpful to me. She also helped me with my skincare machine. I will be purchasing from …More

SKIN ACT.. the best customer service ever! Friendly, knowledgeable, patient . Zep went out of her way to explain in detail information that was really helpful to me. She also helped me with my skincare machine. I will be purchasing from Skin Act again. The company offers a lot of equipment, and other items, prices are great too. I was so happy. I’m a satisfied customer. Thank you Zep!!

Positive: Professionalism, QualityI just had an amazing experience over the phone with Gigi. A piece of my equipment broke and she was extremely kind and helpful getting it taken care of right away. She even waited on the phone with me to send her the pictures and have her technician look at it right then instead of going back and forth over email for what could have been a weeks time. Excellent customer service!I just had an amazing experience over the phone with Gigi. A piece of my equipment broke and she was extremely kind and helpful getting it taken care of right away. She even waited on the phone with me to send her the pictures and have her …More

I just had an amazing experience over the phone with Gigi. A piece of my equipment broke and she was extremely kind and helpful getting it taken care of right away. She even waited on the phone with me to send her the pictures and have her technician look at it right then instead of going back and forth over email for what could have been a weeks time. Excellent customer service!

Positive: Professionalism, Punctuality, QualityI almost* didn’t order from skin act because of the couple of 1 star reviews, but I’m glad I did. Unlike the other 5 star reviews, I actually had a problem with my order and figured I was going to get screwed some how. Special shout out to Alex for using common sense customer service to resolve my issue. I will make future purchases from them. My purchase this time was for a steamer.Before purchasing from any vendors I do the following:1.) I call them to make sure that I can get an English speaking person with no hassle.2.) I then pretend to have a problem with an item (an item I don’t own yet) just to see how they respond to my theoretical problem with my theoretical item that I don’t actually own.If the company passes both of those test I order from them. Skin Act passed both test. Customer service is easy to get ahold of and uses common sense when resolving problems. (I stress common sense because we have all dealt with companies who CS reps are not able to provide common sense solutions)Example – I ordered a product that I wasn’t satisfied with. Customer service worked with me to arrange for swapping the item out for a different item with minimal hassle on my end. I’m even keeping the old item in use till the new one arrives so I don’t experience any downtime.IF* – My item breaks prematurely and I become unsatisfied with this company I will come back and update this review. Otherwise anyone reading this can assume I am still 100% satisfied with my purchase. -10/16/2020I almost* didn’t order from skin act because of the couple of 1 star reviews, but I’m glad I did. Unlike the other 5 star reviews, I actually had a problem with my order and figured I was going to get screwed some how. Special shout out …More

I almost* didn’t order from skin act because of the couple of 1 star reviews, but I’m glad I did. Unlike the other 5 star reviews, I actually had a problem with my order and figured I was going to get screwed some how. Special shout out to Alex for using common sense customer service to resolve my issue. I will make future purchases from them. My purchase this time was for a steamer.

Positive: ProfessionalismI bought a saddle stool from Maria. I have to say she was very friendly and helpful. Also very patience with all of my questions and concerns. Her customer service was beyond amazing, if you go there ask for her, she’s the best!

I bought a saddle stool from Maria. I have to say she was very friendly and helpful. Also very patience with all of my questions and concerns. Her customer service was beyond amazing, if you go there ask for her, she’s the best!