Simmons Family Cuts & Fast Tans

Critical: ProfessionalismI called two days before my appointment to make sure they had the time I wanted available. I was excited to find a $12 haircut. They seemed nice in the phone but when I walked in I’ve never received such terrible service. I stood at the desk for 2 mins when I first walked in, then sat down since I was early. There were four ladies sitting in chairs talking and one lady cutting hair then on her phone. 5 mins after my scheduled appointment I stood up at the desk and looked over at the ladies and 5 mins later no acknowledgement. So I walked out since no employee helped me for 15 mins.I called two days before my appointment to make sure they had the time I wanted available. I was excited to find a $12 haircut. They seemed nice in the phone but when I walked in I’ve never received such terrible service. I stood at the …More

I called two days before my appointment to make sure they had the time I wanted available. I was excited to find a $12 haircut. They seemed nice in the phone but when I walked in I’ve never received such terrible service. I stood at the desk for 2 mins when I first walked in, then sat down since I was early. There were four ladies sitting in chairs talking and one lady cutting hair then on her phone. 5 mins after my scheduled appointment I stood up at the desk and looked over at the ladies and 5 mins later no acknowledgement. So I walked out since no employee helped me for 15 mins.

Critical: ProfessionalismThis review is on the gym as I love the salon. Deon or whatever his name is “ the assistant manager” is extremely rude and unprofessional. I literally called because this business double charged my bank account 139.00. He kept speaking over me and saying the charges were correct until I told him the amount on my bank statement on my April charges. He then further states he doesn’t have the authorization to fix the issue. He then states the GM is out of the office until Monday and it will be fixed by that time. My issue with this is the customer service there was no apology just an attitude and arrogance from him. I’m surprised the owners aren’t able to be contacted to fix the issue. I tell him I’ll be calling back Monday when the gm is back and he said that’s not what he said…. that’s exactly what he said. I have never experienced such a poor display of customer service in my life.This review is on the gym as I love the salon. Deon or whatever his name is “ the assistant manager” is extremely rude and unprofessional. I literally called because this business double charged my bank account 139.00. He kept speaking over …More

This review is on the gym as I love the salon. Deon or whatever his name is “ the assistant manager” is extremely rude and unprofessional. I literally called because this business double charged my bank account 139.00. He kept speaking over me and saying the charges were correct until I told him the amount on my bank statement on my April charges. He then further states he doesn’t have the authorization to fix the issue. He then states the GM is out of the office until Monday and it will be fixed by that time. My issue with this is the customer service there was no apology just an attitude and arrogance from him. I’m surprised the owners aren’t able to be contacted to fix the issue. I tell him I’ll be calling back Monday when the gm is back and he said that’s not what he said…. that’s exactly what he said. I have never experienced such a poor display of customer service in my life.