Silver Nails & Lash

Critical: Quality, ValueI’ve been here once in December of 2020 and I was really happy with their service. But… A few months ago in April of 2021, I took my niece to get her nails done for prom. The work that was done was really nice but it took quite a while and wasn’t finished until after 8pm. Now here’s my issue. I tipped $20 with my card and I also wrote it down on my receipt. I specifically said $20 to the nail tech and my niece heard me loud and clear. Surprisingly, I noticed on my bank statement that I was charged $40 instead! It’s crazy how someone could be so sneaky to steal more than what was already given! I’ve called multiple times about this issue and still I have not received a refund yet…Tomorrow is my birthday and I thought. Hmmmm, let me give them one last chance to make it right and see what happens. So we went in this morning right at opening… I requested a Heavenly Milk & Honey Pedicure I even pointed to the picture but the nail tech gave me a Citrus Lemon Pedicure instead but without the lemons. My husband had lemons but I didn’t smh. Prior to my visit, I had cut my own nails and they were already short. The nail tech kept filing them down but there was nothing else left to file which hurt! While filing the sides after putting on the polish, I kept pulling my toes away because my sides were burning and it was painful. Fast forward to my manicure… I don’t know if it means they’re cutting too much or just in the wrong area but when the tech started cutting my cuticles it hurt! Now after getting home, I took a better look at my nails and I’m just so upset at the work that was done. My nails look bumpy with lines, doesn’t look smooth at all! Such a horrible job! My husband and I were their first clients this morning. Not too long after, there were probably 2 walk-ins but they were taken cared of by 2 other nail techs which means there was no line and nobody was waiting! It was just us! The whole time, my pedi and mani felt soooo rushed!!! It was so rushed like someone was waiting to be assisted but no one was! This mornings experience for me will be my last at this specific location. When you go to get your nails done, you walk in thinking it’s going to be relaxing and enjoyable. Nope! Not here…FYI, make sure you choose a nail tech that’s gentle and knows what they’re doing or you’ll be leaving this place with jacked up looking nails and cuts on your skin.I’ve been here once in December of 2020 and I was really happy with their service. But… A few months ago in April of 2021, I took my niece to get her nails done for prom. The work that was done was really nice but it took quite a while and …More

I’ve been here once in December of 2020 and I was really happy with their service. But… A few months ago in April of 2021, I took my niece to get her nails done for prom. The work that was done was really nice but it took quite a while and wasn’t finished until after 8pm. Now here’s my issue. I tipped $20 with my card and I also wrote it down on my receipt. I specifically said $20 to the nail tech and my niece heard me loud and clear. Surprisingly, I noticed on my bank statement that I was charged $40 instead! It’s crazy how someone could be so sneaky to steal more than what was already given! I’ve called multiple times about this issue and still I have not received a refund yet…