Showcase Pool & Spa

Critical: Communication, ProfessionalismBought a spa had no good advice from manager, no one came to see where spa should go all they want is a quick sale. Will take advantage of anyone. Go to a reputable local company If I could give this spa to someone I would. The spa isn’t that old and the filter setting doesn’t work correctly and guess what there is NO ONE to cover the so called manufacturers warranty.When the cover was attached to the easy open they put the screws in the wrong place so…..The company Marquis spa said they ordered a new lid of course we never saw it.We are certain they over charged for the spa and like I said I wish I could give it away!Bought a spa had no good advice from manager, no one came to see where spa should go all they want is a quick sale. Will take advantage of anyone. Go to a reputable local company If I could give this spa to someone I would. The spa …More

Bought a spa had no good advice from manager, no one came to see where spa should go all they want is a quick sale. Will take advantage of anyone. Go to a reputable local company If I could give this spa to someone I would. The spa isn’t that old and the filter setting doesn’t work correctly and guess what there is NO ONE to cover the so called manufacturers warranty.

Critical: Professionalism, QualityAs someone else said, once they get your money, they are done with you. Pool isn’t even 2 years old and leaks at the bonded seam. Their 5 year warranty is worthless. They told me that couldn’t happen and I just needed to get a vinyl patch kit and find the hole. Not that they had patch kits in stock, they didn’t, I certainly wouldn’t buy it from them. Absolutely NO SERVICE after the sale. My advice is to steer clear of this pool dealer.As someone else said, once they get your money, they are done with you. Pool isn’t even 2 years old and leaks at the bonded seam. Their 5 year warranty is worthless. They told me that couldn’t happen and I just needed to get a vinyl patch …More

As someone else said, once they get your money, they are done with you. Pool isn’t even 2 years old and leaks at the bonded seam. Their 5 year warranty is worthless. They told me that couldn’t happen and I just needed to get a vinyl patch kit and find the hole. Not that they had patch kits in stock, they didn’t, I certainly wouldn’t buy it from them. Absolutely NO SERVICE after the sale. My advice is to steer clear of this pool dealer.

Critical: Communication, QualityPool railing on top of pool all started crackingat the area its screwed to the metal brackets ,they dont use stainless steel screws ,and no washers were on it.. The cheap screws rhey used all rusted within a year and caused the plastic railings to crack and some broke we spoke to someone there and they were going to replace the railing that was cracked/ broke, but never followed thru.my friend has the same pool from them and hers did the same thing. I recommend if you are planning on purchasing a pool from them buy your own stainless steel screws and washers. Ih and they blamed it on using the wrong chemicals in the pool….Pool railing on top of pool all started crackingat the area its screwed to the metal brackets ,they dont use stainless steel screws ,and no washers were on it.. The cheap screws rhey used all rusted within a year and caused the plastic …More

Pool railing on top of pool all started crackingat the area its screwed to the metal brackets ,they dont use stainless steel screws ,and no washers were on it.. The cheap screws rhey used all rusted within a year and caused the plastic railings to crack and some broke we spoke to someone there and they were going to replace the railing that was cracked/ broke, but never followed thru.my friend has the same pool from them and hers did the same thing. I recommend if you are planning on purchasing a pool from them buy your own stainless steel screws and washers. Ih and they blamed it on using the wrong chemicals in the pool….