Shiatsu of Pasadena

Positive: ProfessionalismI came with a lot of soreness of low back probably sitting a lot during pandemic because of work. They are so on top of what they do, skills and professionalism. A friend of mine recommended me this place and I have been coming every week since then. I would recommend to friends and family who is suffering soreness and looking for relaxation. Good job everyone!I came with a lot of soreness of low back probably sitting a lot during pandemic because of work. They are so on top of what they do, skills and professionalism. A friend of mine recommended me this place and I have been coming every week …More

I came with a lot of soreness of low back probably sitting a lot during pandemic because of work. They are so on top of what they do, skills and professionalism. A friend of mine recommended me this place and I have been coming every week since then. I would recommend to friends and family who is suffering soreness and looking for relaxation. Good job everyone!

Positive: Professionalism, QualityI took my partner here for his birthday gift, 90min massage which included hot stones. He came out of there looking the most relaxed I think I’ve ever seen him. He said their default pressure was pretty intense but he didn’t ask them to go any lighter because he said he thought he needed it. They were very nice and professional and sent him home with some treats, too.I took my partner here for his birthday gift, 90min massage which included hot stones. He came out of there looking the most relaxed I think I’ve ever seen him. He said their default pressure was pretty intense but he didn’t ask them to go …More

I took my partner here for his birthday gift, 90min massage which included hot stones. He came out of there looking the most relaxed I think I’ve ever seen him. He said their default pressure was pretty intense but he didn’t ask them to go any lighter because he said he thought he needed it. They were very nice and professional and sent him home with some treats, too.

Critical: Communication, ProfessionalismI hate leaving bad reviews but overall I was disappointed. Me and my husband went in for a couples massage and the overall experience wasn’t so great. The body massage was okay but I’ve had better elsewhere. My biggest issue though was that my therapist wasn’t listening to me that I was uncomfortable and wanted her to stop with my scalp being massaged, she was too rough and kept ripping my hair out. I would never go back because even after communicating this she didn’t listen. To add insult to injury I called immediately after to tell the manager of my experience he questioned my integrity and kept interrupting me when I was trying to explain what happened. He kept saying over and over that I said it was fine when I was at the counter but even after I told him I was trying to be respectful and didn’t want to complain at reception where other clients are waiting and could here, he was very combative with me on the phone. Refused to accept my issues with the service.I hate leaving bad reviews but overall I was disappointed. Me and my husband went in for a couples massage and the overall experience wasn’t so great. The body massage was okay but I’ve had better elsewhere. My biggest issue though was that …More

I hate leaving bad reviews but overall I was disappointed. Me and my husband went in for a couples massage and the overall experience wasn’t so great. The body massage was okay but I’ve had better elsewhere. My biggest issue though was that my therapist wasn’t listening to me that I was uncomfortable and wanted her to stop with my scalp being massaged, she was too rough and kept ripping my hair out. I would never go back because even after communicating this she didn’t listen. To add insult to injury I called immediately after to tell the manager of my experience he questioned my integrity and kept interrupting me when I was trying to explain what happened. He kept saying over and over that I said it was fine when I was at the counter but even after I told him I was trying to be respectful and didn’t want to complain at reception where other clients are waiting and could here, he was very combative with me on the phone. Refused to accept my issues with the service.