Critical: Professionalism, QualityHonestly, I felt as though the website is very deceiving. I was looking for a more luxury experience for a girls weekend and this spa did not deliver that experience. I felt as though the staff was very naive about what an upscale spa experience should be.One employee said “Darn” when an upsale was declined for an additional $11. The waiting area between services was in direct line with the door…. which meant essentially sitting nude with only a robe between services, 20 or 30 ft from the door.While showing after the body scrub/wrap, the employee re-entered the room to clean up.The restroom was not located within the facility, you had to leave, walk through a business common area with windows open to the public/outside on either side of the hallway, in nothing but a robe to use the restroom. There were no slippers available to wear between services. My belongings/clothing were placed in a plastic container that I had to tote around with me between services and hold on my lap in my robe, instead of having a secure locker area.Upon check out, we paid and left, only to be called again in the parking lot and told that the card had not cleared… while holding a receipt that stated approval. We returned inside to rerun the card, only to find out the next day that both attemps at charges cleared our credit card.I’ve visited both high end and everyday institutions such as massage envy. I feel that for the prices, I could have gone literally anywhere else .Typically for the amounts paid/ length of time of services, there would be an offering of a snack or juice. There would be services of slippers or booties for moving between services, instead of barefoot. There should be secure lockers so that you don’t have to tote your belongings with you.Just generally very disappointed in the lack of professionalism and “luxury”. We won’t be returning. Very disappointed. Very Unprofessional.Honestly, I felt as though the website is very deceiving. I was looking for a more luxury experience for a girls weekend and this spa did not deliver that experience. I felt as though the staff was very naive about what an upscale spa …More
Honestly, I felt as though the website is very deceiving. I was looking for a more luxury experience for a girls weekend and this spa did not deliver that experience. I felt as though the staff was very naive about what an upscale spa experience should be.