Salon Tress

Critical: Professionalism, QualityLast time I got my hair done I requested low lights and highlights and the color bleed together and I walked out of the salon grey trying not to cry until I got into my car, and had to wait a week or two (can’t remember) before I could get back in and I was mortified I had to go to work like that. Once the salons opened I couldn’t get an appointment in June. I understood they were over booked and everyone wanted in but even willing to wait no appointment date was offered. Fast forward to this past month. I made an appointment nearly 4 weeks in advanced. I confirmed my appointment via text several times and then got cancelled on the day before. I was told only the afternoon clients were getting cancelled on, and I wanted to see if I could move my appointment up to the morning. The receptionist said she would see if it’s possible and call me back. Hours went by and I never got a call back. When I called I was told the receptionist went home for the day. The person I was speaking with told me an earlier day appointment wouldn’t be possible. I was asking for the next available appointment day or how soon I could get in, and the day shift receptionist told me that Stacie was booked out over a month in advanced and it was so far out she wouldn’t even give me a possible day to reschedule to after I had already waited most 4 weeks. I was a customer for many years and followed her from her old salon. I told the receptionist I wasn’t going to come back, and I get they probably don’t care, but I’m the third person that I know who has stopped going after years of being a loyal customer. I wasn’t a Karen, I was flexible, bought the recommended products, never complained, and even offered to pay when she corrected my hair color, and always tipped well. Overall I’m disappointed with the service and lack of concern of loyal customers.Service: HairstylingLast time I got my hair done I requested low lights and highlights and the color bleed together and I walked out of the salon grey trying not to cry until I got into my car, and had to wait a week or two (can’t remember) before I could get …More

Last time I got my hair done I requested low lights and highlights and the color bleed together and I walked out of the salon grey trying not to cry until I got into my car, and had to wait a week or two (can’t remember) before I could get back in and I was mortified I had to go to work like that. Once the salons opened I couldn’t get an appointment in June. I understood they were over booked and everyone wanted in but even willing to wait no appointment date was offered. Fast forward to this past month. I made an appointment nearly 4 weeks in advanced. I confirmed my appointment via text several times and then got cancelled on the day before. I was told only the afternoon clients were getting cancelled on, and I wanted to see if I could move my appointment up to the morning. The receptionist said she would see if it’s possible and call me back. Hours went by and I never got a call back. When I called I was told the receptionist went home for the day. The person I was speaking with told me an earlier day appointment wouldn’t be possible. I was asking for the next available appointment day or how soon I could get in, and the day shift receptionist told me that Stacie was booked out over a month in advanced and it was so far out she wouldn’t even give me a possible day to reschedule to after I had already waited most 4 weeks. I was a customer for many years and followed her from her old salon. I told the receptionist I wasn’t going to come back, and I get they probably don’t care, but I’m the third person that I know who has stopped going after years of being a loyal customer. I wasn’t a Karen, I was flexible, bought the recommended products, never complained, and even offered to pay when she corrected my hair color, and always tipped well. Overall I’m disappointed with the service and lack of concern of loyal customers.