Salon Shag

Positive: ProfessionalismThis is a very nice and clean Salon. Isaac does an amazing job he takes his time and makes sure you love your hair before you leave he is great also at styling your hair.Services: Haircut, Hairstyling, Hair coloring, Balayage

This is a very nice and clean Salon. Isaac does an amazing job he takes his time and makes sure you love your hair before you leave he is great also at styling your hair. Haircut, Hairstyling, Hair coloring, Balayage

Critical: Professionalism, PunctualityI was a regular client at this salon for YEARS. Ciara was my stylist and she did amazing work for the 5+ years I went to her. However when the pandemic started, neither Ciara or the stylists around her seemed to take it very seriously. The cleaning between sessions was minimal and few of them kept their masks all the way on. Not only that but when Ciara left the salon, she told me she would be leaving later than she actually did and was not able to keep our next appointment, I did not receive any communication from her I just got an automated text telling me my appointment had been cancelled. I didn’t get referred to another stylist, yet Ciara took the time to refer my sister (who had not even been a client for as long) to Steph. Steph was incredibly unresponsive when I reached out to her to make my next appointment and when she did finally text back, it was with short answers. I was never able to get her to respond enough to get an appointment with her. I called the salon and was told to make an appointment online, I couldn’t get any info on available stylists or anything. Now I am left to find a new stylist and my wedding is coming up. It’s hard enough to find a stylist that can work with curly hair and now that people are getting vaccinated, stylists are crazy booked! I am very disappointed in the customer service provided by this salon and its stylists, the quality of service here has definitely diminished over the years and now it’s over priced.Services: Haircut, Hairstyling, Hair coloring, BalayageI was a regular client at this salon for YEARS. Ciara was my stylist and she did amazing work for the 5+ years I went to her. However when the pandemic started, neither Ciara or the stylists around her seemed to take it very seriously. The …More

I was a regular client at this salon for YEARS. Ciara was my stylist and she did amazing work for the 5+ years I went to her. However when the pandemic started, neither Ciara or the stylists around her seemed to take it very seriously. The cleaning between sessions was minimal and few of them kept their masks all the way on. Not only that but when Ciara left the salon, she told me she would be leaving later than she actually did and was not able to keep our next appointment, I did not receive any communication from her I just got an automated text telling me my appointment had been cancelled. I didn’t get referred to another stylist, yet Ciara took the time to refer my sister (who had not even been a client for as long) to Steph. Steph was incredibly unresponsive when I reached out to her to make my next appointment and when she did finally text back, it was with short answers. I was never able to get her to respond enough to get an appointment with her. I called the salon and was told to make an appointment online, I couldn’t get any info on available stylists or anything. Now I am left to find a new stylist and my wedding is coming up. It’s hard enough to find a stylist that can work with curly hair and now that people are getting vaccinated, stylists are crazy booked! I am very disappointed in the customer service provided by this salon and its stylists, the quality of service here has definitely diminished over the years and now it’s over priced.

Critical: Professionalism, Quality, ValueI used to love this salon. Things have definitely changed and a lot of the regular stylists have left. My stylist left the salon and started her own business out of her home, so I hadn’t been here in over a year. However, she went on maternity leave, so I scheduled here to get my hair done in the meantime because I had positive experiences in the past.They got me in quickly. I also tried to get an appointment for my husband and I thought it was odd that they said the same stylist they put me with could not see us both because they didn’t do “male haircuts.” My husband had to wait several hours to see a different stylist to get his hair cut. That should have been my first clue that it wasn’t the same place anymore.My experience this time was really weird. I kept getting the feeling the stylist I was scheduled with was very new to hairstyling. They had the secretary, who was not at all trained in hair, mix the color for them. That made me really nervous because I heard the secretary ask the stylist “how do I know what a millimeter is?” I also felt this was unprofessional because I was paying for a trained professional’s time. This was the first red flag.The second was how long it took them to do my hair. In the past I was in and out in 2-2.5 hours. This stylist took about 4 hours to do the same thing to my hair… And that was with help from the secretary.The third was during the cut. I mentioned I just wanted the same thing I had, a trim, and long layers. The stylist said they never cut hair wet only dry, which I felt was a weird choice because no one has ever done this with my hair and made me nervous because I have very poofy hair that dries randomly wavy. I don’t believe I ever saw the stylist check/compare the sides to see if they were even. They styled my hair with curls, I believe, to hide the mistakes and imperfections because I didn’t initially notice the issues. However, when I got home and washed it, and let it air dry, it is now somehow less manageable than before, eventhough I came in with split ends. It doesn’t lay well at all and is actually poofier. Maybe this person isn’t used to cutting coarser/thicker hair… But it wasn’t well blended and didn’t subtract any weight from the length. I have a “tiered shelf” of layers instead of ones that gradually blend and this just adds to the frizz. In the back, rather than a shaped cut (like a U or V like my regular stylist does), it is blunt across like a long bowl cut, which isn’t flattering to my hair type at all. Straightening it with a straightener makes the flaws in the cut really stand out. I’m just throwing it up in a bun until my regular stylist gets back from leave and can fix it. Maybe this type of haircut works well for other hair types but was a definite no-go for me and I am disappointed at how unmanageable it is now, particularly because I wanted to look nice for my upcoming birthday.Despite having a non-professional mix the color, it was fortunately fine and I liked the lighter tone, so that part went well at least. It’s gone a bit brassy, but that’s probably very fixable with toner shampoo. They offered to book me a toning appointment, but after my experience I don’t think I want to go back.The stylist was a nice person, and I know if I called and expressed my concern with the haircut the stylist probably be willing to go in and work on it, but I’m honestly not confident they have the skill to fix it at this point and I don’t want to lose any more length trying, so I’m just living with it. It’s easier to hide a bad haircut than bad color, so I can live with it for now by just putting it up in a bun until my regular stylist can see me again.I think the worst part of all was the price. It’s definitely gone up. This particular person charges $50 more than the one I was seeing out of her home salon. I definitely don’t think I got $50 more from the experience and I wonder if they charge by the hour and that’s why it took them so long to finish. The color service was good, the haircut was not. It’s sadly just not the salon it was anymore.I used to love this salon. Things have definitely changed and a lot of the regular stylists have left. My stylist left the salon and started her own business out of her home, so I hadn’t been here in over a year. However, she went on …More

I used to love this salon. Things have definitely changed and a lot of the regular stylists have left. My stylist left the salon and started her own business out of her home, so I hadn’t been here in over a year. However, she went on maternity leave, so I scheduled here to get my hair done in the meantime because I had positive experiences in the past.