Salon SaTreice

Critical: Cleanliness, Quality, ValueI stopped by the salon as it was referred to by a friend. I had recently cut my hair very short and I was concerned about them being able to braid it for a sew in. Before I set the appointment I stop by the salon to ask if it was possible to braid. I was told by the owner that it was. So I went home and set my appointment. It was important that I got my hair done for a wedding that I was in. The day of my appointment I was told by the lady who was assigned to do my hair that she wasn’t a good braiderand that she probably wouldn’t be able to do it. She said that she would call a couple coworkers that were more experienced in braiding. None of them were able to come through at such short notice. At this point I’m panicking because it’s too short notice for me to find someone else to do my hair. I work a lot of hours and this day was the only day that I had to get this done. As we are sitting there trying to figure out what we’re gonna do the owner walks in. Which happens to be the same woman who told me that my hair was long enough to be braided. She didn’t even speak. The hairstylist that was assigned to do my hair told her the problem. She could care less. She didn’t Even bat an eyelash. She left and went about her day. So the hairstylist referred me to her sister that works at a salon down the street. I followed her there But the sister wasn’t there so she called her. This woman wanted to charge me $320 for a basic sew in and on top of that didn’t want to start doing it until 8 o’clock that night.Of course I declined that offer. Mostly because 320 is a little expensive for just a basic sew in. And the fact that I don’t know this woman I have ever seen her work and I wanted to go to the salon that I was referred to. So more panic is starting to come over me. The Owner of the salon also has a beauty supply store and I stopped there to see if there was anyway that someone could braid my hair since I had an appointment and was unable to find someone to do my hair at such short notice. Again she could care less. She looked at me like I was a complete idiot for stopping by her little store! but she did point me into the direction a couple doors down of a salon that would be able to help me. I didn’t get an apology I didn’t get anything. She just wanted to push me off on someone else! It wasn’t her problem. when I went down to the other salon the nice woman there was able to do my hair even though she was pretty much booked for the day! Braided it with no problem at all. I am grateful to this woman. However this salon that I booked the appointment with a week prior could have really put me in a mess. That is not how you do business. I will never spend a dollar in her salon or her beauty supply store. I trusted the salon enough to book an appointment a week prior only to be turned away the day of without a bit of sympathy. Bad business.I stopped by the salon as it was referred to by a friend. I had recently cut my hair very short and I was concerned about them being able to braid it for a sew in. Before I set the appointment I stop by the salon to ask if it was possible …More

I stopped by the salon as it was referred to by a friend. I had recently cut my hair very short and I was concerned about them being able to braid it for a sew in. Before I set the appointment I stop by the salon to ask if it was possible to braid. I was told by the owner that it was. So I went home and set my appointment. It was important that I got my hair done for a wedding that I was in. The day of my appointment I was told by the lady who was assigned to do my hair that she wasn’t a good braider

Critical: Professionalism, PunctualityI had a good experience with Samantha. She was fast and a sweetheart. When I made my next appointment, I received text and email confirmation, and the following day I received a text message that they will see me at the time I booked. Two hours before my appointment, I received an email from Angela saying she is not working and to book on another day. I booked an appointment again for the next day with LaFondria at 10:00 AM. I went there on time, and the salon was closed, and I tried to call, and no one was picking up. I waited more than 30 minutes, and no one was showing up. On google, it says the store is open, but it was closed while I was in front of the salon. My husband messaged them on Facebook because I was so upset, and they gave us her number instead of solving the problem themselves. We called the number they provided, and there was no answer. I didn’t want to write this review because Samatha was so lovely to me on my first visit; however, the customer service was horrible since then. I didn’t get in touch with anyone until the afternoon, they called by mistake and thought I was a different client. When I asked what was happening, they said to call her again and make another appointment. During my first visit, I had a great experience, but their customer service since then has left much to be desired.I had a good experience with Samantha. She was fast and a sweetheart. When I made my next appointment, I received text and email confirmation, and the following day I received a text message that they will see me at the time I booked. Two …More

I had a good experience with Samantha. She was fast and a sweetheart. When I made my next appointment, I received text and email confirmation, and the following day I received a text message that they will see me at the time I booked. Two hours before my appointment, I received an email from Angela saying she is not working and to book on another day. I booked an appointment again for the next day with LaFondria at 10:00 AM. I went there on time, and the salon was closed, and I tried to call, and no one was picking up. I waited more than 30 minutes, and no one was showing up. On google, it says the store is open, but it was closed while I was in front of the salon. My husband messaged them on Facebook because I was so upset, and they gave us her number instead of solving the problem themselves. We called the number they provided, and there was no answer. I didn’t want to write this review because Samatha was so lovely to me on my first visit; however, the customer service was horrible since then. I didn’t get in touch with anyone until the afternoon, they called by mistake and thought I was a different client. When I asked what was happening, they said to call her again and make another appointment. During my first visit, I had a great experience, but their customer service since then has left much to be desired.