Salon Lofts Westerville

Critical: Professionalism, Punctuality, Quality, ValueI wanted to like Tiffany but her professionalism and skill set are extremely lacking. Perhaps it was an isolated outcome, but upsetting no less.She came in late to our scheduled appointment because “she had to go up the road to get perm products,” had her 4 year son with her throughout our encounter, was distracted by her cell phone, and was distracted by her child’s continued interruptions including demands for additional apps on his device and even at one time playing with the electrical inputs on the hairdryer which caused the dryer to stop as Tiffany was drying my sons hair.My son was scheduled for a perm and fade and it was anything but. He left with essentially the same hairstyle with slight wave that transitions to straight when dry. His hair cut is not good, at all. After the appointment he said to me that on multiple occasions she cut his ear and was was rough.Because of the effort she made, I did tip her bc I felt bad. I did request via text a partial refund as a result of poorly executed work, which she did not return and avoided answering this request altogether. Bear in mind she was provided a goal image which she stated she would be able to mirror. If unable to do so, I would’ve preferred a candid conversation where she was honest about her abilities and what the likely outcome would be. Instead she refrained from taking accountability and suggested to my son that he changed his style request halfway during the encounter which is false. Where she placed the rods and cotton there are indentations in the shaved region of his hair where the rods were touching. When he asked her about those, she said it was from the cotton. Now nearly a week later he still has the same indentations.Hair is hair and I understand that most results will not look like those seen on social media. So yes, my expectations are realistic but I do expect stylists to be honest and forthcoming with their skill set and I don’t believe Tiffany was.To make matters worse, Tiffany evidently told another stylist in the loft that I had spoken badly about that stylist with regard to her color correction (the result of black all over color from a stylist in Phoenix and not that particular stylist at SL). Somehow my inquiring of Tiffany’s “second” opinion with regard to her take on color correction somehow transitioned into being dissatisfied with the other stylists work and speaking unkindly of the other stylist. This simply was not the case but I received a rather confrontational text from that stylist accusing me that I had spoken disrespectfully about the work she performed on my daughter. Tiffany told me that she did not know that stylist who was new to that loft location, yet she found the time to make that stylist feel badly about herself (in a new location mind you). Who wants to be new to a location and made to feel that they’re not good enough? I’m sure that stylist felt bad and was essentially embarrassed because of the lies that Tiffany told her. Of course she was upset!While my daughters hair is not perfect, we understand that it will take multiple sessions to significantly improve her hair and for what it is worth, that stylist did a mostly great job given the circumstances (a lot was beyond her control). That stylist lost a client because of Tiffany and her of her dishonesty and the text message that followed.I wanted to like Tiffany but her professionalism and skill set are extremely lacking. Perhaps it was an isolated outcome, but upsetting no less. …More

I wanted to like Tiffany but her professionalism and skill set are extremely lacking. Perhaps it was an isolated outcome, but upsetting no less.