Salon Lofts Dunn Loring Metro

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueMelanie Renée was wonderful! I came in for a Rejuvenating (anti-aging) facial and loved every minute of it. Melanie’s loft was private and fully enclosed unlike the hair salon lofts. Her room was really modern, stylish, and calming with nice decor. She learned about my skin regimen and consulted me on which facial she recommended along with additional treatments which she did not pressure me to get. I went with the radio frequency microcurrents as well as oxygen treatment, all of which felt amazing. The radio frequency microcurrent felt like a hot stone massage. The oxygen therapy with the “cloud” mask felt heavenly. I loved the facial and felt super relaxed and rejuvenated. The décolletage massage and treatment were also wonderful. The price for the entire experience, along with an October special, was very reasonable for the value! I highly recommend Melanie – she is very personable, friendly, professional, and extremely knowledgeable about skincare and anti aging techniques. One of the best facials I have had in this area.Melanie Renée was wonderful! I came in for a Rejuvenating (anti-aging) facial and loved every minute of it. Melanie’s loft was private and fully enclosed unlike the hair salon lofts. Her room was really modern, stylish, and calming with …More

Melanie Renée was wonderful! I came in for a Rejuvenating (anti-aging) facial and loved every minute of it. Melanie’s loft was private and fully enclosed unlike the hair salon lofts. Her room was really modern, stylish, and calming with nice decor. She learned about my skin regimen and consulted me on which facial she recommended along with additional treatments which she did not pressure me to get. I went with the radio frequency microcurrents as well as oxygen treatment, all of which felt amazing. The radio frequency microcurrent felt like a hot stone massage. The oxygen therapy with the “cloud” mask felt heavenly. I loved the facial and felt super relaxed and rejuvenated. The décolletage massage and treatment were also wonderful. The price for the entire experience, along with an October special, was very reasonable for the value! I highly recommend Melanie – she is very personable, friendly, professional, and extremely knowledgeable about skincare and anti aging techniques. One of the best facials I have had in this area.

Critical: Professionalism, Quality, ValueTLDR: Terrible customer service. Avoid Brittany Jenrette at all costs!I went to Brittany Jenrette for a ballayage. What I got instead was my entire hair dyed except the roots. The only part of my hair that was still my original color was about 2 inches of roots, with a stark line all the way around my head where the uniform lighter color started, so that it looked like I had gotten my whole head dyed a couple months ago and let it grow out. Brittany assured me that the dyed parts would fade back to my original color a bit after a few washes (which didn’t make sense to me , because how can it fade to darker?? but she’s the “ballayage expert”, so I took her word for it). After following Brittany’s directions for hair care for a couple weeks, and it became clear that my hair was not going to magically fix itself I reached out to Brittany via email (the only way to contact her) and told her I wasn’t happy with my dye job, and asked what we could do to fix it. She never responded. I waited a week, and sent a follow up email. It’s been about a month since the 2nd email, and still no response. Accidents happen, we’re all human. How you handle those situations makes all the difference. Brittany failed in this aspect entirely. That she didn’t even respond is the worst.Service: Hair coloringTLDR: Terrible customer service. Avoid Brittany Jenrette at all costs!I went to Brittany Jenrette for a ballayage. What I got instead was my entire …More

TLDR: Terrible customer service. Avoid Brittany Jenrette at all costs!