Salon Lofts City Way

Critical: ProfessionalismI would not recommend going to Stephanie Young. She charges upwards of 50% greater than posted prices and then states her online prices are “old” and she has not updated them since 2017.I have never paid $250 for a highlight and cut and get my hair done often. Her site advertises $130 to $155 when you book the appointment but she will charge whatever she wants. Very unprofessional and false advertisement. If you own a business you should keep your prices up to date if you want to book clients. She then told me I couldn’t get a partial refund (was asking her to meet me in the middle) because I took her time but she ate lunch during my session and had her back to me texting on her phone most of the time. I have never had such an unprofessional hairstylist and will never return.Service: HairstylingI would not recommend going to Stephanie Young. She charges upwards of 50% greater than posted prices and then states her online prices are “old” and she has not updated them since 2017.I have never paid $250 for a highlight and cut and get …More

I would not recommend going to Stephanie Young. She charges upwards of 50% greater than posted prices and then states her online prices are “old” and she has not updated them since 2017.I have never paid $250 for a highlight and cut and get my hair done often. Her site advertises $130 to $155 when you book the appointment but she will charge whatever she wants. Very unprofessional and false advertisement. If you own a business you should keep your prices up to date if you want to book clients. She then told me I couldn’t get a partial refund (was asking her to meet me in the middle) because I took her time but she ate lunch during my session and had her back to me texting on her phone most of the time. I have never had such an unprofessional hairstylist and will never return.

Critical: QualityI’m a little disappointed. First the loft concept was a bit confusing but I made my way to the loft that I was scheduled to go to. When I got there the door was locked, not a problem. I sat and waited for my hairdresser to arrive. 10 minutes pass my scheduled time so I text her to make sure I’m in the right spot, no response. 30 minutes pass and I call her to see where she is, no response. I work in the service industry so I understand how crazy some complaints can be but I only get one day off a week and I really needed to get my hair done before my friends wedding and I’m just upset that that couldn’t happen. And that I wasted 45 minutes of my off day waiting for someone who never showed or had the decency to tell me why. I’m sure its just this one particular hairdresser and not the other lofts but I will not be giving this location a second chance. I’ll go somewhere where theres a hostess who can actually greet me and tell me whats going on.I’m a little disappointed. First the loft concept was a bit confusing but I made my way to the loft that I was scheduled to go to. When I got there the door was locked, not a problem. I sat and waited for my hairdresser to arrive. 10 …More

I’m a little disappointed. First the loft concept was a bit confusing but I made my way to the loft that I was scheduled to go to. When I got there the door was locked, not a problem. I sat and waited for my hairdresser to arrive. 10 minutes pass my scheduled time so I text her to make sure I’m in the right spot, no response. 30 minutes pass and I call her to see where she is, no response. I work in the service industry so I understand how crazy some complaints can be but I only get one day off a week and I really needed to get my hair done before my friends wedding and I’m just upset that that couldn’t happen. And that I wasted 45 minutes of my off day waiting for someone who never showed or had the decency to tell me why. I’m sure its just this one particular hairdresser and not the other lofts but I will not be giving this location a second chance. I’ll go somewhere where theres a hostess who can actually greet me and tell me whats going on.

Critical: ProfessionalismI had an appointment with Stephanie Young for a women’s cut yesterday. She was shockingly unprofessional and the haircut was mediocre at best – DEFINITELY not worth $70. She actually stopped in the middle of cutting my hair and started texting for what became a ridiculous amount of time. She also was not wearing a mask when I entered (wearing a mask), despite being required to do so per Indy’s reopening plan, and then asked me if I wanted her to put it on…. Don’t put your clients in that position. I would never ever go back and do not recommend.I had an appointment with Stephanie Young for a women’s cut yesterday. She was shockingly unprofessional and the haircut was mediocre at best – DEFINITELY not worth $70. She actually stopped in the middle of cutting my hair and started …More

I had an appointment with Stephanie Young for a women’s cut yesterday. She was shockingly unprofessional and the haircut was mediocre at best – DEFINITELY not worth $70. She actually stopped in the middle of cutting my hair and started texting for what became a ridiculous amount of time. She also was not wearing a mask when I entered (wearing a mask), despite being required to do so per Indy’s reopening plan, and then asked me if I wanted her to put it on…. Don’t put your clients in that position. I would never ever go back and do not recommend.