Critical: Professionalism, Punctuality, Quality, ValueI had my hair colored & styled on 7/03/21 by Alyvia. She bleached my hair to a level 8 & applied vibrant magenta permanent dye via balayage. The magenta didn’t fully cover a lot of where she bleached my hair & I am not happy with the results or my experience because the unbleached parts are an ugly yellow shade of blonde since I was only lifted to a level 8 & the yellow is all through my hair & pretty visible. I wasn’t fully happy with my whole experience getting my hair done, not just unhappy with the coloring. I ended up leaving with pink dye all over my ears, neck, face, & bleach on my face, & a wet head because she ran over time with me & rushed processing the dye & finishing me & didn’t remove the color & bleach from my body (the amount of color left on me was a lot & dyed my clothes & car seats head rest). Apparently there was a mistake with scheduling my appointment & blow drying time wasn’t added to it like it should have been, but no one realized this till she got to the end of my appointment, so I had to leave with very wet hair & I didn’t intend to have to leave with wet hair. I paid $495 plus $99 tip, so like $600 total. I don’t feel I should have had to walk out with a wet head, a lot of dye & bleach still left on me, & not properly colored hair like I thought I had gotten. & even days later for some reason this magenta dye, with my hair fully dry, continues to bleed onto my neck & ears, & I haven’t even washed my hair yet since it was dyed. I wake up every morning with a pink neck & ears that I have to clean off & this happens if I leave my hair down all day as well. I’ve never had vibrant color continue to bleed like this when the hair is dry & with professional permanent salon quality vibrant dye. I’ve had vibrant dyed hair for years, in pink shades as well, both with professional salon quality permanent vibrant dye & with semi permanent vibrant dye bought from online & in store which I used to self dye my hair. I have been trying to get in touch with Alyvia since the following morning after my appointment on 7/04/21. I messaged her on her Facebook page Hair By Alyvia to ask for her to correct it & sent her multiple photos to show what was wrong, I’ve never received a response. On 7/07/21 I called the salon at 10:20am & asked to speak to Alyvia & I told the person on the phone that I’ve tried contacting her with no answer for days & had an issue with my hair color, I was told that Alyvia would call me back that day sometime but I never received a call from her or anyone at the salon. I decided as a last stitch effort I would email the salon themselves to try & get a response from someone & explained what happened, I emailed the salon on 7/08/21 in the morning. It is now 7/08/21 at 7:50pm & I still haven’t received any calls, emails, or messages regarding my complaints. I received a thumbs up emoji from Alyvia to my messages on her Facebook page at 5:18pm on 7/08/21 but that’s it & that is not a response. This treatment has been completely unacceptable & unprofessional, I have been more than patient & tolerable & have tried everything I could to get the issues resolved. All I wanted was the color corrected, that isn’t asking too much at all & would be the decent professional thing to do. At this point I am very frustrated & very disheartened by this experience. I feel my last option is to write a poor review to try & warn others not to use this stylist or salon.While me & Alyvia did have a great rapport during my appointment & I’ve known her for multiple years now, I won’t withstand this type of poor service & lack of communication.Services: Balayage, HairstylingI had my hair colored & styled on 7/03/21 by Alyvia. She bleached my hair to a level 8 & applied vibrant magenta permanent dye via balayage. The magenta didn’t fully cover a lot of where she bleached my hair & I am not happy with the …More
I had my hair colored & styled on 7/03/21 by Alyvia. She bleached my hair to a level 8 & applied vibrant magenta permanent dye via balayage. The magenta didn’t fully cover a lot of where she bleached my hair & I am not happy with the results or my experience because the unbleached parts are an ugly yellow shade of blonde since I was only lifted to a level 8 & the yellow is all through my hair & pretty visible. I wasn’t fully happy with my whole experience getting my hair done, not just unhappy with the coloring. I ended up leaving with pink dye all over my ears, neck, face, & bleach on my face, & a wet head because she ran over time with me & rushed processing the dye & finishing me & didn’t remove the color & bleach from my body (the amount of color left on me was a lot & dyed my clothes & car seats head rest). Apparently there was a mistake with scheduling my appointment & blow drying time wasn’t added to it like it should have been, but no one realized this till she got to the end of my appointment, so I had to leave with very wet hair & I didn’t intend to have to leave with wet hair. I paid $495 plus $99 tip, so like $600 total. I don’t feel I should have had to walk out with a wet head, a lot of dye & bleach still left on me, & not properly colored hair like I thought I had gotten. & even days later for some reason this magenta dye, with my hair fully dry, continues to bleed onto my neck & ears, & I haven’t even washed my hair yet since it was dyed. I wake up every morning with a pink neck & ears that I have to clean off & this happens if I leave my hair down all day as well. I’ve never had vibrant color continue to bleed like this when the hair is dry & with professional permanent salon quality vibrant dye. I’ve had vibrant dyed hair for years, in pink shades as well, both with professional salon quality permanent vibrant dye & with semi permanent vibrant dye bought from online & in store which I used to self dye my hair. I have been trying to get in touch with Alyvia since the following morning after my appointment on 7/04/21. I messaged her on her Facebook page Hair By Alyvia to ask for her to correct it & sent her multiple photos to show what was wrong, I’ve never received a response. On 7/07/21 I called the salon at 10:20am & asked to speak to Alyvia & I told the person on the phone that I’ve tried contacting her with no answer for days & had an issue with my hair color, I was told that Alyvia would call me back that day sometime but I never received a call from her or anyone at the salon. I decided as a last stitch effort I would email the salon themselves to try & get a response from someone & explained what happened, I emailed the salon on 7/08/21 in the morning. It is now 7/08/21 at 7:50pm & I still haven’t received any calls, emails, or messages regarding my complaints. I received a thumbs up emoji from Alyvia to my messages on her Facebook page at 5:18pm on 7/08/21 but that’s it & that is not a response. This treatment has been completely unacceptable & unprofessional, I have been more than patient & tolerable & have tried everything I could to get the issues resolved. All I wanted was the color corrected, that isn’t asking too much at all & would be the decent professional thing to do. At this point I am very frustrated & very disheartened by this experience. I feel my last option is to write a poor review to try & warn others not to use this stylist or salon.