SALON CREER AND SPA

Critical: ProfessionalismI’m very disappointed at this salon. My stylist was closed because of Covid so, I decided to try a new salon. Honestly, in the beginning I was happy because they were open while other salons were closed. I tried getting my nails done and blow dries weekly. After speaking to them a few times they convinced me to try them out for extensions. So I gave Amy a go, first time around I was very happy and pleased. I got my hair Roots touch up and extensions done. I lovedThe hair and the Application. After a few months I requested a new appointment to get my hair roots done and to lift my I tip extensions.Prior, I complaint from the beginning that the first time around the beads were pulling my actual hair out, as when they would do my weekly blow out they would see you would pull out with my actual hair and that is not supposed to happen. The owner herself Amy said she will be ordering new beads from Bellami hair. So finally they got the product and contacted me for my appointment. So I went to get my hair roots done and for my extensions to be reapplied. As she was coloring my hair her son Simon said why not do a little bit highlights. I stated many times before that I had platinum blonde hair for years. I went brunette recently, she said not a problem as I trusted her because she’s a professional. Honestly, I never asked for highlights and really didn’t want highlights I just went along with it because they said it would match my hair extensions better. But to think of it , it was the same extension she put in prior before. So, instead of her toning my extensions she highlighted my actual hair. After a wash she started to do my extensions she was having a very difficult time as she complained about the beads herself saying it was very big and different. As professional stylist she should’ve not proceeded the beads for the extensions were bullets there were horrific. I have never had that experience in the 15 years of me doing extensions. After servers hours she even offered to add on the sides more tape on Extensions. I really didn’t even think at that moment why but again I went along with it because I trusted her as a stylist. So, imagine I have six bundles of I tip extensions and now two bundles of tape on. You cannot imagine how heavy and uncomfortable my head felt I went home because it was late and I was exhausted. I was there for seven hours to be precise. I let the day pass and I contacted her son letting him know I am very unhappy with the results this time around. I requested toCome in. when I stop by at the salon I feel like they just brush me off. Amy blamed the company and said she made a complaint to them. But as a stylist she should have not even preceded putting it on her client. Then she said she will get new bead and reapply my crown area that was a visual. I saw so disappointed because not only was I uncomfortable but I was stuck. Then after two days I washed my own hair at home and oh wow what did I realize my hair was fried I guess they did a really good job on hiding it with a blow dry and styling it.Now I figured why she even Applied the tape ons on the sides, to cover the damage. IWas stocked when I washed my hair and let it air dry it was all burned and falling breaking off. Imagine I’ve been a platinum blond for the past 20 years I never experienced brittle damaged hair like this. I had to run back to my old stylist, crying telling her please save my hair. She never had seen my hair that bad.I immediately contacted Simon frantic sending him videos and photos telling him look what happened to my hair. I was so disappointed in him telling me that my hair was like that Prior always. I was so frustrated and it was so appalling that he Claimed my hair was burned and damage prior. So my hair was burned and you took me as a Client and bleached my hair? Really? no stylist would even bleach or put highlights on a hair if it was that damage that’s where his lie made me frustrated. I didn’t want to even go back to the salon because my hair was soDamage.Services: Hairstyling, Hair extensionsI’m very disappointed at this salon. My stylist was closed because of Covid so, I decided to try a new salon. Honestly, in the beginning I was happy because they were open while other salons were closed. I tried getting my nails done and …More

I’m very disappointed at this salon. My stylist was closed because of Covid so, I decided to try a new salon. Honestly, in the beginning I was happy because they were open while other salons were closed. I tried getting my nails done and blow dries weekly. After speaking to them a few times they convinced me to try them out for extensions. So I gave Amy a go, first time around I was very happy and pleased. I got my hair Roots touch up and extensions done. I loved