Rue 48 Salon – Duluth

Critical: Professionalism, QualityFor several years I have wanted to color my hair but was hesitant to end up with an unwanted color. After several consultations with local salons. I chose Rue 48 because the staff was friendly and helpful. During my consultation I showed Sarah multiple pictures of the color and look I was going for. She seemed to understand exactly what I was going for. I also liked that “All services include a complimentary head & neck massage as well as a stress-relieving hand treatment!” What more could you ask for in a day of treating yourself?So, I scheduled my long-awaited appointment. Finally, the day comes. With some anxiety I enter the salon. I talked with Sarah and again we went over the pictures of the color/look I wanted. She didn’t express any reservations or concerns, So I put my hair in her hands. Well… 3+ hours later. Exactly what I feared. I didn’t get the color I wanted, not even close. The pretty violet purple I wanted, came out blue/grey! You can still see my natural (brown) color where we discussed doing a “full color” from the shoulders down. And I didn’t get the color framing my face. (see images below) Sarah told me to wash it a few times and see if it would help bring out the purple color I wanted. I don’t care how many times you wash blue/grey hair it’s not going to turn purple. I left the salon quickly, very disappointed, almost in tears. I had saved a long time to treat myself, only for it to come out completely wrong. And to top it off I didn’t get my complimentary head & neck massage and the stress-relieving hand treatment. A stress-relieving hand treatment would have been a nice bonus after this experience.I called the salon a few hours later and they got me in for a recolor the next day with Leanaya. I showed her the pictures of what I was going for. She was much more experienced in color. She told me they didn’t have the exact color in stock that I was looking for. That would have been nice to know the first time around. Leanaya brought out a color palette. We picked a few colors that looked good together. In the end the color didn’t come out the exact violet purple I wanted. But at least it was a shade of purple, NOT blue/grey. Once again, I was disappointed that I did not get my “complimentary head & neck massage as well as a stress-relieving hand treatment!” As advertised on their website. After spending two days of my vacation in a salon. I just wanted this experience to be over.Overall, my experience at Rue 48 was not what I expected. Sarah should have been honest during my consultation. She should have checked that they had the color I wanted in stock and told me that coloring hair wasn’t her expertise. She should have suggested I meet with Leanaya or another stylist with more color experience. I would have respected the staff, Sarah and Rue 48 for the honesty. Rather than just trying to get a client into the chair. Unfortunately, this experience has left a bad taste in my mouth for Rue 48.Services: Hair coloring, BalayageFor several years I have wanted to color my hair but was hesitant to end up with an unwanted color. After several consultations with local salons. I chose Rue 48 because the staff was friendly and helpful. During my consultation I showed …More

For several years I have wanted to color my hair but was hesitant to end up with an unwanted color. After several consultations with local salons. I chose Rue 48 because the staff was friendly and helpful. During my consultation I showed Sarah multiple pictures of the color and look I was going for. She seemed to understand exactly what I was going for. I also liked that “All services include a complimentary head & neck massage as well as a stress-relieving hand treatment!” What more could you ask for in a day of treating yourself?

Critical: Professionalism, Quality, ValueI would like to tell you all that NO, this solan is NOT worth the money or time. I gave my stylist many pictures of the balayage, so she had something to reference. I told her I did NOT want blonde roots and to make it look more natural. She repeated everything back to me EXACTLY how I wanted it, I was super excited.However, when I looked in the mirror it was the exact opposite of what the picture looked like. I had lots of blonde roots lining my face, and everything else was the exact same as when I arrived. I said, “it’s cute but it wasn’t what I was hoping for but it’s still good”. I would have paid and tipped because this was a service provided to me. But, the stylist got VERY upset stating, “no one had EVER hated my hair”.I could tell she wanted me to leave, but I asked her what I did to confuse her and what I should be saying to other stylists to make it better next time. She was extremely upset and made me leave. VERY VERY unprofessional and will not be returning. Wish I could give zero stars instead of one.I would like to tell you all that NO, this solan is NOT worth the money or time. I gave my stylist many pictures of the balayage, so she had something to reference. I told her I did NOT want blonde roots and to make it look more natural. …More

I would like to tell you all that NO, this solan is NOT worth the money or time. I gave my stylist many pictures of the balayage, so she had something to reference. I told her I did NOT want blonde roots and to make it look more natural. She repeated everything back to me EXACTLY how I wanted it, I was super excited.