Ruby’s Nail & Beauty Studio

Critical: ProfessionalismIt’s unfortunate that I have to leave yet another bad review for this place. I came in on August 12th to get a lash lift and tint which came out to $60. The lash tech who did my lashes that day didn’t explain anything to me. She didn’t explain the process or the aftercare. She was sweet but it would’ve been nice if she would’ve educated me about the service since this was my first time getting it. When she was done, she gave me a mirror and I’m not sure whether it was the lighting or what but my lashes looked decent. However, it wasn’t until I got home and I really took the time to look at them that I noticed that they were barely lifted or tinted. I was disappointed. I ended up writing a review on Google the same day. About a week later, I receive a text msg from the owner apologizing for my poor experience and offering me a complimentary mani and pedi. I declined the mani pedi and asked if I could get either get a refund or come in for another lash lift and tint. She obliged and said that she would call me to set up an appt date and time. She told me that her other lash tech would be out for a month. I told her I didn’t mind the refund or the appt. Whatever was easier for her. She never called me back. I ended up texting her twice on September 27th and October 2nd to no avail. I decided to call the studio on Friday, October 29th and asked to speak to the owner. She remembered who I was and asked about my availability for the following week. I told her I’d be available on Wednesday, Nov. 3rd. She told me that she would call me back to let me know of any available appointments. I found this to be a bit peculiar because why couldn’t you just tell me over the phone whether you had any availability? This is when I knew she was playing me. I spent the entire Friday waiting for her to call me back. I never heard from her. I ended up having to call the studio yesterday to try to speak to her. The receptionist picked up and told me that the owner wasn’t available to speak. I left my name and phone number with the receptionist who informed me that she would call me back. I really wanted to like this place but the professionalism and customer service is subpar. At this point, I really just want my money back but I’m sure that’s not going to happen.It’s unfortunate that I have to leave yet another bad review for this place. I came in on August 12th to get a lash lift and tint which came out to $60. The lash tech who did my lashes that day didn’t explain anything to me. She didn’t …More

It’s unfortunate that I have to leave yet another bad review for this place. I came in on August 12th to get a lash lift and tint which came out to $60. The lash tech who did my lashes that day didn’t explain anything to me. She didn’t explain the process or the aftercare. She was sweet but it would’ve been nice if she would’ve educated me about the service since this was my first time getting it. When she was done, she gave me a mirror and I’m not sure whether it was the lighting or what but my lashes looked decent. However, it wasn’t until I got home and I really took the time to look at them that I noticed that they were barely lifted or tinted. I was disappointed. I ended up writing a review on Google the same day. About a week later, I receive a text msg from the owner apologizing for my poor experience and offering me a complimentary mani and pedi. I declined the mani pedi and asked if I could get either get a refund or come in for another lash lift and tint. She obliged and said that she would call me to set up an appt date and time. She told me that her other lash tech would be out for a month. I told her I didn’t mind the refund or the appt. Whatever was easier for her. She never called me back. I ended up texting her twice on September 27th and October 2nd to no avail. I decided to call the studio on Friday, October 29th and asked to speak to the owner. She remembered who I was and asked about my availability for the following week. I told her I’d be available on Wednesday, Nov. 3rd. She told me that she would call me back to let me know of any available appointments. I found this to be a bit peculiar because why couldn’t you just tell me over the phone whether you had any availability? This is when I knew she was playing me. I spent the entire Friday waiting for her to call me back. I never heard from her. I ended up having to call the studio yesterday to try to speak to her. The receptionist picked up and told me that the owner wasn’t available to speak. I left my name and phone number with the receptionist who informed me that she would call me back. I really wanted to like this place but the professionalism and customer service is subpar. At this point, I really just want my money back but I’m sure that’s not going to happen.