Royal Day Spa

Critical: QualitySo disappointed. I went for a mani/pedi. The manicure was the worst I’ve ever had. It was worst than what a 10 year old would do. The guy trimmed my nails so short. Then put three layers of polish plus clear polish and after drying for ten minutes, nails were still wet and started to bubble up. I told him nails were not drying and polish was coming off at simple touch.I should not have paid. It was a horrible manicure.So disappointed. I went for a mani/pedi. The manicure was the worst I’ve ever had. It was worst than what a 10 year old would do. The guy trimmed my nails so short. Then put three layers of polish plus clear polish and after drying for ten …More

So disappointed. I went for a mani/pedi. The manicure was the worst I’ve ever had. It was worst than what a 10 year old would do. The guy trimmed my nails so short. Then put three layers of polish plus clear polish and after drying for ten minutes, nails were still wet and started to bubble up. I told him nails were not drying and polish was coming off at simple touch.

Critical: Communication, Professionalism, QualityI helped a co-worker purchase a gift certificate for his girlfriend for their anniversary based on the reviews. He purchased the package that included a massage, facial, lunch and a pedicure. When she made her appointment and went they told her there was no one there to give her the massage or facial so they started with pedicure and told her she would have to come back another day. Right before the pedicure was over they told her someone would be in to give her the facial but to reschedule the massage. When checking out to leave they told her she didn’t even have enough money for the massage anyway. The gift certificate was in the amount of the package deal but they rang her up separately. Very unorganized.I helped a co-worker purchase a gift certificate for his girlfriend for their anniversary based on the reviews. He purchased the package that included a massage, facial, lunch and a pedicure. When she made her appointment and went they told …More

I helped a co-worker purchase a gift certificate for his girlfriend for their anniversary based on the reviews. He purchased the package that included a massage, facial, lunch and a pedicure. When she made her appointment and went they told her there was no one there to give her the massage or facial so they started with pedicure and told her she would have to come back another day. Right before the pedicure was over they told her someone would be in to give her the facial but to reschedule the massage. When checking out to leave they told her she didn’t even have enough money for the massage anyway. The gift certificate was in the amount of the package deal but they rang her up separately. Very unorganized.