Royal Beauty Nail

Critical: Communication, Professionalism, QualityI went to Royal Beauty Nail today to get coffin shaped black acrylic nails with gel polish. I was able to walk in without an appointment because it wasn’t as busy. The male receptionist who I believe is Sam (according to my receipt) told me to wait for the nail technician to finish the other customer. I was fine with waiting, I wasn’t in any rush. I got the impression that he was becoming impatient as the nail technician was still working on the customer and I had been waiting for a while. He told me that he would start working on cleaning my nails and then the nail technician would come and work on my nails soon after. That never happened! During the time he worked on my nails, he worked so roughly; it caused pain at times. He filed my nails swiftly which, caused cuticle damage afterwards. He didn’t clean up the mess from filing my nails and glued a plastic nail tip right away. He didn’t size the tips correctly to my nail size as you can see on the photos. When he mixed the polymer and monomer (acrylic liquid and powder) he was rushing and used too much. The coat is thick. When I was curing my nails, the gel polish was dripping down to my skin. He got so mad at me and started yelling at me, making it seem as if everything was my fault. He said I must have been moving my hands too much. Which, I wasn’t at all! He said he would have to start over; he was so mad and impatient because the place was getting busy at that point. He never fixed my nails; he only tried cleaning the gel polish off my skin. And he didn’t even do that right! He never put nail oil to finish the job. He said I was done and wanted me to pay. I paid for the service and originally gave him no tip for the awful service but he got aggressive and demanded a tip because he said it’s mandatory. He had the audacity to ask for a 15% tip! I gave him $5 only and straight up told him the service was bad and he made too many mistakes. He stayed silent and I walked away. Overall, I do not recommend getting your nails done by the male receptionist (Sam), to be fair, I cant say the same for the other female technicians. He was rude, condescending, demanding and money hungry. He did a rushed and painful job on my nails. He had terrible communication skills and many nail related issues. His work speaks for itself! Many issues could have been prevented had he correctly prepped my nails. Sam, stick to what you’re good at and answer the f***ing phone! Let the professionals do their job.I went to Royal Beauty Nail today to get coffin shaped black acrylic nails with gel polish. I was able to walk in without an appointment because it wasn’t as busy. The male receptionist who I believe is Sam (according to my receipt) told me …More

I went to Royal Beauty Nail today to get coffin shaped black acrylic nails with gel polish. I was able to walk in without an appointment because it wasn’t as busy. The male receptionist who I believe is Sam (according to my receipt) told me to wait for the nail technician to finish the other customer. I was fine with waiting, I wasn’t in any rush. I got the impression that he was becoming impatient as the nail technician was still working on the customer and I had been waiting for a while. He told me that he would start working on cleaning my nails and then the nail technician would come and work on my nails soon after. That never happened! During the time he worked on my nails, he worked so roughly; it caused pain at times. He filed my nails swiftly which, caused cuticle damage afterwards. He didn’t clean up the mess from filing my nails and glued a plastic nail tip right away. He didn’t size the tips correctly to my nail size as you can see on the photos. When he mixed the polymer and monomer (acrylic liquid and powder) he was rushing and used too much. The coat is thick. When I was curing my nails, the gel polish was dripping down to my skin. He got so mad at me and started yelling at me, making it seem as if everything was my fault. He said I must have been moving my hands too much. Which, I wasn’t at all! He said he would have to start over; he was so mad and impatient because the place was getting busy at that point. He never fixed my nails; he only tried cleaning the gel polish off my skin. And he didn’t even do that right! He never put nail oil to finish the job. He said I was done and wanted me to pay. I paid for the service and originally gave him no tip for the awful service but he got aggressive and demanded a tip because he said it’s mandatory. He had the audacity to ask for a 15% tip! I gave him $5 only and straight up told him the service was bad and he made too many mistakes. He stayed silent and I walked away. Overall, I do not recommend getting your nails done by the male receptionist (Sam), to be fair, I cant say the same for the other female technicians. He was rude, condescending, demanding and money hungry. He did a rushed and painful job on my nails. He had terrible communication skills and many nail related issues. His work speaks for itself! Many issues could have been prevented had he correctly prepped my nails. Sam, stick to what you’re good at and answer the f***ing phone! Let the professionals do their job.