Rosy’s Ultimate Salon

Critical: Cleanliness, Professionalism, Quality, ValueI bought the groupon that was $64 for highlights and haircut and decided to buy it. Once I arrived, the whole store was run down and unclean but I ignored that. Immediately felt unwanted the second I walked in, Rosy was very hostile and there was no hospitality and she had terrible customer service. There was one other person in the store so I should’ve known. The store was messy and dirty looking. Rosy said that i’d have to pay an extra $20 and I said okay and she took me to the chair. Everything was unorganized and unprofessional. I felt the urge to get up and leave before she could touch my hair but I didn’t want to be rude. She tied the black cover a little too tight around my neck and never asked if it was alright. She then told me to comb my own hair. She started to highlight my hair. Her method was rushed and sloppy and I had a bad feeling. Then she fried my hair with the head heater, she made me sit with the heater over my head for about 10-15 minutes and I was sweating and it was very hard to breathe. She was sitting in the chairs on her phone and then brought me over to the hair wash station. The chair and sink was moldy and dirty I can’t believe I even sat down. She was very rough with my hair when washing it and then sat me down. When I saw my hair in the mirror it was tangly and brassy and looked worse than before. She did not use toner or even out the highlights. She said to finish it would be an extra $200 dollars. She then made me brush my tangled hair out again. Usually their shampoo is supposed to make your hair soft but my hair was crispy and very tangled. I asked for a trim and she almost cut three inches off after I told her 1/2 an inch but I stopped her. She trimmed my hair in under 5 minutes. She then proceeded to blow dry my hair very roughly. She was rushing and didn’t even blow dry it nicely. When she finished, my hair looked TERRIBLE. I hated it. It was uneven, brassy, the roots where uneven and showing. My hair was frizzy and crispy and fried when I went to touch it, it felt very hard and rubbery. I could’ve done better if I did it myself. She tried to hide the uneven roots at the end by parting my hair and then said “done.” Huge language barrier as well. The hair brushed she used for my hair were dirty and used. She did that whole process in about an hour and my hair felt and looked damaged. I should’ve know from the start when she told me that she will “try” to highlight it despite the uneven mess. I was confused? It is her career to do these things but I feel like she has no experience with hair. There’s no way she went to hair school and practice it. Rosy then charged me and asked for tip even though she didn’t deserve one. She told me. was not allowed to use a groupon again and told me to come back and pay to fix the rest. I was absolutely disgusted by the service and would never go there again. I have to go to another salon to get my hair fixed and there’s a possibility I may not be able to dye it blonde again because of the damage she has caused to my hair. I might have the go brunette. Will never recommend to anyone. Terrible services. Uncleanliness. I hate the results and already spend so much on it. Please do not go here you will 100% regret it. As soon as I left the store I was crying for hours.I bought the groupon that was $64 for highlights and haircut and decided to buy it. Once I arrived, the whole store was run down and unclean but I ignored that. Immediately felt unwanted the second I walked in, Rosy was very hostile and …More

I bought the groupon that was $64 for highlights and haircut and decided to buy it. Once I arrived, the whole store was run down and unclean but I ignored that. Immediately felt unwanted the second I walked in, Rosy was very hostile and there was no hospitality and she had terrible customer service. There was one other person in the store so I should’ve known. The store was messy and dirty looking. Rosy said that i’d have to pay an extra $20 and I said okay and she took me to the chair. Everything was unorganized and unprofessional. I felt the urge to get up and leave before she could touch my hair but I didn’t want to be rude. She tied the black cover a little too tight around my neck and never asked if it was alright. She then told me to comb my own hair. She started to highlight my hair. Her method was rushed and sloppy and I had a bad feeling. Then she fried my hair with the head heater, she made me sit with the heater over my head for about 10-15 minutes and I was sweating and it was very hard to breathe. She was sitting in the chairs on her phone and then brought me over to the hair wash station. The chair and sink was moldy and dirty I can’t believe I even sat down. She was very rough with my hair when washing it and then sat me down. When I saw my hair in the mirror it was tangly and brassy and looked worse than before. She did not use toner or even out the highlights. She said to finish it would be an extra $200 dollars. She then made me brush my tangled hair out again. Usually their shampoo is supposed to make your hair soft but my hair was crispy and very tangled. I asked for a trim and she almost cut three inches off after I told her 1/2 an inch but I stopped her. She trimmed my hair in under 5 minutes. She then proceeded to blow dry my hair very roughly. She was rushing and didn’t even blow dry it nicely. When she finished, my hair looked TERRIBLE. I hated it. It was uneven, brassy, the roots where uneven and showing. My hair was frizzy and crispy and fried when I went to touch it, it felt very hard and rubbery. I could’ve done better if I did it myself. She tried to hide the uneven roots at the end by parting my hair and then said “done.” Huge language barrier as well. The hair brushed she used for my hair were dirty and used. She did that whole process in about an hour and my hair felt and looked damaged. I should’ve know from the start when she told me that she will “try” to highlight it despite the uneven mess. I was confused? It is her career to do these things but I feel like she has no experience with hair. There’s no way she went to hair school and practice it. Rosy then charged me and asked for tip even though she didn’t deserve one. She told me. was not allowed to use a groupon again and told me to come back and pay to fix the rest. I was absolutely disgusted by the service and would never go there again. I have to go to another salon to get my hair fixed and there’s a possibility I may not be able to dye it blonde again because of the damage she has caused to my hair. I might have the go brunette. Will never recommend to anyone. Terrible services. Uncleanliness. I hate the results and already spend so much on it. Please do not go here you will 100% regret it. As soon as I left the store I was crying for hours.