Roehm’s Day Spa

  4.1 – 55 reviews   • Day spa

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Roehm’s Day Spa has an expert staff that strives to make every experience restful and relaxing. Located at 2800 E. Grand River in Lansing, Roehm’s is a luxury oasis tucked away in the city that is truly tranquil. Visit the newly renovated Roehm’s Day Spa and enjoy a day of tranquility in a modern, clean and inviting setting. With a fresh new feeling and a welcoming atmosphere Roehm’s is the perfect place to relax and unwind. Enjoy day a of pampering at Roehm’s Day Spa. Roehm’s provides a full list of exceptional beauty services in an updated and serene setting, it is the perfect way to unwind and rejuvenate. Make an appointment today for a massage, seaweed wrap or facial.

Roehm's Day Spa 48912

Hours

Thursday9 AM–5 PM
Friday9 AM–5 PM
Saturday9 AM–5 PM
SundayClosed
Monday
(Washington’s Birthday)
12–6 PM
Hours might differ
Tuesday9 AM–5 PM
Wednesday9 AM–5 PM

Services

Day Spa
Body waxing
Manicure
Pedicure
Skin treatments
Hydra-Facial Treatment
Massage
Reflexology
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Address and Contact Information

Address: 2800 E Grand River Ave A, Lansing, MI 48912

Phone: (517) 485-9820

Website: https://www.roehmsdayspa.com/

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Reviews

Jeremy Baker
I Dont recomend this place anymore. I scheduled a couples massage this weekend as a Valentine’s gift for my wife. We were so excited to get out and enjoy the day together. But when we arrived they looked confused as to why we were there. When I told them they said they canceled it because the employee called in this is the 3rd time this has happened to us. They called the day before to confirm the appointment and I told them yes but I got no call the day of even though they said they called. Wont be going back. Unreliable services.
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Cait Mac
I’ve been here twice; both were great experiences. I was gifted a Day of Beauty here both times. The staff has always been friendly to me and the day has been refreshing! I saw Anahit both times for my facial, mani, and pedi. She is amazing, really nice, and knowledgeable!
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Debra Bernier
Barb, owner has done it AGAIN and for the last time. I spoke directly to Barb for an appointment with Luba *facial* upon my arrival staff informs me Luba has been out on a medical. Barb I’d deceitful and on I y concerned about money in her pocket. There is a reason for staff turn over
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Amelia Briske
Love this place! for 24 years I have been going to this Day Spa. Facials and massage work are top notch – they use the best skin care products!
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Lindsey Richardson
I chose this place because it was available for the day we wanted (even though the same service was quite a bit cheaper at nearby locations). The location is good and the salon is clean and nice but I give this business a 1 star because of the owner and the way things are run. If I could rate the massage therapists separately that number would be different. My husband and I arrived 15 minutes early for our couples massage, filled out their paperwork and waited for our scheduled time to start. One of the massage therapists came out and talked to us and said the other one was running behind and it should be just a couple minutes. More time passed by and the owner showed up. She was nice to us, but so very rude and belittling to her staff. The first thing she says to the receptionist in a condescending tone is that ‘She doesn’t care about that’. She continued to talk to her this way the entire time we waited. She also talked about her own staff saying ‘they were selfish’ and when the receptionist told her she prepped some pedicure bowls she said, ‘well… tell them to say thank you’. DEFINITELY not appreciative of her staff at all. This kind of business should not be at the front desk where customers are waiting. It made us VERY uncomfortable and my husband mentioned being in the middle of all the stress while trying to have a spa day. We sat there for a long time and the only explanation we got was ‘its going to be a few minutes’ every time. At some point during the wait, the original massage therapist who was supposed to be with us left for the day. We didn’t get called back until an HOUR after we arrived. This is COMPLETELY unacceptable for a business to run this way. Thankfully we didn’t have anywhere to be, I would have been pretty upset if I had made the other appointments I originally planned. The massages themselves were good. Not the best I’ve had but they were thorough. I would ask for more back work next time. I didn’t even check to see if we got our full time there. I didn’t get hot towels but my husband did. He also came back with a swollen burn on his neck from her nail. We did not complain the entire time or say anything when we checked out. When we came out the owner was gone. The receptionist said she would try to get us a good discount on a return service and my husband asked if they could do anything today and she said no, the owner has to approve it, but she had our number and would call us. When she ran my card she did not disclose a card fee which was another nearly $7. They really should be telling people that before they even come in. They also take your card information over the phone so they can charge you if you are a no show. I think this owner is greedy from the way things are run and the things I saw and heard. I also waited a week to complete my review to see if they redeemed themselves, but I haven’t heard a word. It’s too bad the owner is the way she is because there are so many nice professionals working there that made us feel welcome. I would not return.
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Lindsey Ball
Critical: Communication, ProfessionalismI was working here for a short period of time, as a receptionist/cleaner while I was employed I received great feed back from clients as well as good google reviews about my amazing customer service. Punctuality is a value I would say is important to me. I was always early and stayed late. I worked all hours even when I was at home, I did the advertising with social media. Its unfortunate that the owner which was my boss never gave me a set schedule on a weekly basis, I was supposed to stay available for whenever she needed me. Which I did with no problem, I wanted to learn about the spa business and I enjoyed the other employees. I was then fired over text message and told that she did not have to give me a reason, and that was the last she was going to speak about it. I was underpaid, verbally embarrassed in front of clients with how she would speak to me if I didn’t understand something, had no stability in my work schedule and then fired without any reasoning behind it. She then talks terribly about her other employees and threatens to dock their pay if they don’t remember her rules. Definitely think twice about going here and think long and hard if you are planning on working here. The staff is amazing, the girls that work there are skilled and talented at what they do…. unfortunately its just the worst management I have ever seen. I wish all the best to the awesome cosmetologist and massage therapist that work there!!! I will always miss you.I was working here for a short period of time, as a receptionist/cleaner while I was employed I received great feed back from clients as well as good google reviews about my amazing customer service. Punctuality is a value I would say is …More
I was working here for a short period of time, as a receptionist/cleaner while I was employed I received great feed back from clients as well as good google reviews about my amazing customer service. Punctuality is a value I would say is important to me. I was always early and stayed late. I worked all hours even when I was at home, I did the advertising with social media. Its unfortunate that the owner which was my boss never gave me a set schedule on a weekly basis, I was supposed to stay available for whenever she needed me. Which I did with no problem, I wanted to learn about the spa business and I enjoyed the other employees. I was then fired over text message and told that she did not have to give me a reason, and that was the last she was going to speak about it. I was underpaid, verbally embarrassed in front of clients with how she would speak to me if I didn’t understand something, had no stability in my work schedule and then fired without any reasoning behind it. She then talks terribly about her other employees and threatens to dock their pay if they don’t remember her rules. Definitely think twice about going here and think long and hard if you are planning on working here. The staff is amazing, the girls that work there are skilled and talented at what they do…. unfortunately its just the worst management I have ever seen. I wish all the best to the awesome cosmetologist and massage therapist that work there!!! I will always miss you.
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Samantha Hughes
Positive: Communication, Professionalism, QualityMy husband and I visited today for a couple’s massage in celebration of our Wedding Anniversary. The receptionist, Erica along with the rest of the staff were warm and welcoming-the spa was clean and inviting. Anahit was my husband’s therapist, and Shane Marie was mine. Both were courteous, kind and professional. Shane Marie worked miracles on my neck and shoulders (especially). 6 out of 5 Stars!!!! Thank you for the stellar service and care!!! My husband and I visited today for a couple’s massage in celebration of our Wedding Anniversary. The receptionist, Erica along with the rest of the staff were warm and welcoming-the spa was clean and inviting. Anahit was my husband’s …More
My husband and I visited today for a couple’s massage in celebration of our Wedding Anniversary. The receptionist, Erica along with the rest of the staff were warm and welcoming-the spa was clean and inviting. Anahit was my husband’s therapist, and Shane Marie was mine. Both were courteous, kind and professional. Shane Marie worked miracles on my neck and shoulders (especially). 6 out of 5 Stars!!!! Thank you for the stellar service and care!!!
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Emily Butler
Just used this place for the first time today, for eyelash extensions. They have a deal for January: $99 for a full classic set! They were able to get me in same day over the phone.
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Rhonda Bishop
I experienced a half day spa package which consisted of a facial with Luba, massage with Eilien and mani/pedi with Anahit. I’ll start by confirming the unpleasant interactions with the receptionist/owner. I witnessed her chastise her staff without any sense of professionalism – the facts that clients were present did not seem to matter and I quickly became empathetic to the employees. All three of my services were great! Luba, Eilien and Anahit take a lot of pride in their craft and that resonated through their services. I’d recommend their services but do think the spa can benefit from a number of culture changes – more inclusive sizing for their spa robes, strengthened professionalism by refraining from staff conversations (I was within ear shot of conversations around tips and personal scheduling issues) and mitigate all personnel matters to a more private area.
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Kristal N
I was very impressed with this spa.
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