Riveria Nail Salon

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueAndy and his team are so professional and kind. They made me feel like royalty. I was offered a beverage, given a massage and my I didn’t feel pressure to do extra services. I love my mani and pedi. The prices are very reasonable also. I would recommend this salon to my friends and family.

Andy and his team are so professional and kind. They made me feel like royalty. I was offered a beverage, given a massage and my I didn’t feel pressure to do extra services. I love my mani and pedi. The prices are very reasonable also. I would recommend this salon to my friends and family.

Critical: ProfessionalismI was in town for the weekend and needed my eyebrows done, so I googled salons and this was the closest one. I went in to get my eyebrows waxed and was asked to wait outside until the lady was ready to wax me. (Understandable due to COVID-19 precautionary measures) After waiting 13 minutes outside the lady came out to get me to do my eyebrows, as I approach the door she stops me and asks how I planned to pay, I said debit card and she says they are only accepting cash or Venmo, at this point I’m a bit disturbed because you allowed me to wait all of this time to only say you won’t accept my debit card when I can clearly see this is an option as the machine was sitting on the counter. So, now I’m starting to think there are other underlying issues because in this day and age, it’s hard to believe a successful business in this area only accepts cash or Venmo. I didn’t put up an argument with them because at this point I was no long interested in patronizing them. You would think that if they were only accepting certain forms of payment the guy would have made it known when I walked especially in the PLASTIC ERA, who carries CASH? This was just unprofessional and poor customer service and very upsetting.I was in town for the weekend and needed my eyebrows done, so I googled salons and this was the closest one. I went in to get my eyebrows waxed and was asked to wait outside until the lady was ready to wax me. (Understandable due to …More

I was in town for the weekend and needed my eyebrows done, so I googled salons and this was the closest one. I went in to get my eyebrows waxed and was asked to wait outside until the lady was ready to wax me. (Understandable due to COVID-19 precautionary measures) After waiting 13 minutes outside the lady came out to get me to do my eyebrows, as I approach the door she stops me and asks how I planned to pay, I said debit card and she says they are only accepting cash or Venmo, at this point I’m a bit disturbed because you allowed me to wait all of this time to only say you won’t accept my debit card when I can clearly see this is an option as the machine was sitting on the counter. So, now I’m starting to think there are other underlying issues because in this day and age, it’s hard to believe a successful business in this area only accepts cash or Venmo. I didn’t put up an argument with them because at this point I was no long interested in patronizing them. You would think that if they were only accepting certain forms of payment the guy would have made it known when I walked especially in the PLASTIC ERA, who carries CASH? This was just unprofessional and poor customer service and very upsetting.