Reviva Spa & Beauty Boutique

Critical: Professionalism, QualityUPDATE: Someone deleted the before pictures from my review but left the after picture up, making it seems like that was their work when it was not.6/13/20 I had an appointment to get my hair permed here by Linda Trudeau. I have never been to Linda before, so I sent her pictures of my hair (to see the length), and when we spoke on the phone I told her I had previously dyed my hair with product from Sally’s in December. I have gotten a perm on long dyed hair before, and two different solutions were used on my hair, one for the virgin roots and one for the dyed ends. Linda told me the product she uses is for treated and untreated hair and that it shouldn’t be a problem. The only stipulation I told her before coming in, was that I did not want to cut off any length. *these are facts, no opinion involved in above statements*She used a smaller sized perm rod on my hair. She didn’t want the weight of my hair to loosen the perm faster. This makes sense, except for the fact that my hair is too long to put the entire length on just one rod and expect the solution to penetrate deep enough for the ends to curl. I’m not the ‘professional’ here, so I trust her judgement. After my entire head is curled, she applied the solution to my head, during which she got some in my eye. When finished she said, “well I went over your entire head twice, so hopefully that’ll be enough to curl it”. Not exactly inspiring confidence, but again i’m not the ‘professional’.She brings me to the sink to wash out the solution and take out the rods. At this point in a normal perm you apply a neutralizer that helps the hair follicle close (the perm solution opens the follicle to allow it to become curly). Linda did NOT do this to my hair.When I got home, my hair was fully dried and the ends seemed pretty straight. I assume this is because she brushed my hair to trim it, and perms never look good on the first day. I texted Linda to tell her and she told me it was probably the brushing and to wet my hair. I wait 48 hours and then wash my hair.Here’s where things take a turn. I send Linda pictures to show her that my ends are still straight, and ask how to fix this. She calls me and says how she ‘does good perms’ and ‘this never happens’. That’s fine, people mess up. I just wanted it fixed. The call ended with her agreeing to re-perm the bottom half of my head and she would call me back with an opening for me to come back.About 20 minutes later, she texts me and says how it looks like it didn’t take because of the color that was on my ends. She is now not only not agreeing to re-perm my hair, but continues to blame me for not being honest about the products I used, and is only willing to cut my hair to “see if it will bounce up”. This obviously infuriated me since I sent her pictures of my hair ahead of time and went out of my way to tell her I dyed my hair around 6 months ago with product from Sally’s so she would know going into perming my hair.We end our texting exchange with the screen shot you can see attached to this and her refusing to refund me even partially. Every text she sent was as unprofessional as this one. She never took an ounce of culpability in the results of my hair, and was rude and dismissive. I spoke to two other hair professionals, both of whom said my ends were perfectly fine and that she shouldn’t have put all of my hair on one rod and instead have done what’s called a piggy back technique.The first picture is my hair after Linda permed it, and the second picture is my hair after Marilyn re-permed it. Please note that Marilyn did not remove any color or do anything to my hair before re-perming my ends.As you can see, my ends are in fact NOT compromised as the perm took perfectly and I have the curled hair I should have gotten from Linda in the first place.I only asked for HALF of my money back so I could get it fixed. They refused and continued to deny any fault. I will note that the salon owner offered me 3 products to try to help my hair, which I appreciated but is the bare minimum that should have happened.UPDATE: Someone deleted the before pictures from my review but left the after picture up, making it seems like that was their work when it was not. …More

UPDATE: Someone deleted the before pictures from my review but left the after picture up, making it seems like that was their work when it was not.