Return to Nature SPA (Jane’s Massage)

Critical: Communication, Professionalism, QualityWhen approaching this place there is no signage stating “Return to Nature Spa,” so we had almost missed it. After entering the “spa” you are greeted by a woman that cannot speak English and is unable to discern why you are there. After speaking into a translation app she decided to call another woman for me to restate that I had booked an online appointment. It seemed a surprise to her! We were led to a backroom that was dingy and with two massage beds covered in OLD mismatched bedsheets. We should have ran, but we already paid $110! After waiting 22 minutes in this undesirable set up, staring at water stains on the ceiling, two women entered for our massage. When I say this was painful, I mean it was awful. There were moments elbows jabbed into spots that they shouldn’t have. Wait, it gets better. Throughout the 60 terrible minutes of being kneaded into submission, the intercom kept going off to announce a new guests arrival. Each time the ladies would stop and go greet them, when returning they would resume their full-blown conversation as they “massacred” I mean, “massaged” away. It was also very relaxing hearing children run above you and a dog barking as you waited for it to end quickly. Oh, wait! It gets even better. As we were leaving they had the audacity to ask for a tip! Not ask, demand. “TIP! TIP!” Rude, unprofessional, and just gross. Do not waste your money. We left very unhappy and out $110!When approaching this place there is no signage stating “Return to Nature Spa,” so we had almost missed it. After entering the “spa” you are greeted by a woman that cannot speak English and is unable to discern why you are there. After …More

When approaching this place there is no signage stating “Return to Nature Spa,” so we had almost missed it. After entering the “spa” you are greeted by a woman that cannot speak English and is unable to discern why you are there. After speaking into a translation app she decided to call another woman for me to restate that I had booked an online appointment. It seemed a surprise to her! We were led to a backroom that was dingy and with two massage beds covered in OLD mismatched bedsheets. We should have ran, but we already paid $110! After waiting 22 minutes in this undesirable set up, staring at water stains on the ceiling, two women entered for our massage. When I say this was painful, I mean it was awful. There were moments elbows jabbed into spots that they shouldn’t have. Wait, it gets better. Throughout the 60 terrible minutes of being kneaded into submission, the intercom kept going off to announce a new guests arrival. Each time the ladies would stop and go greet them, when returning they would resume their full-blown conversation as they “massacred” I mean, “massaged” away. It was also very relaxing hearing children run above you and a dog barking as you waited for it to end quickly. Oh, wait! It gets even better. As we were leaving they had the audacity to ask for a tip! Not ask, demand. “TIP! TIP!” Rude, unprofessional, and just gross. Do not waste your money. We left very unhappy and out $110!

Critical: CommunicationI got a massage here once. The ambiance is was very unappealing. The massage beds were hard and looked very old and dusty. The women asked me to pay before receiving the service which is unusual, but fine. After receiving the service I got dressed and ready to leave. Unfortunately, the two women that were working that day barricaded the exit and demanded tip which was very offensive. The only reason I didn’t tip to begin with is because they made me pay beforehand and who tips on a service they haven’t received yet? Also, I wasn’t carrying cash. The woman reprinted my receipt and demanded that I leave a tip on my card. In conclusion, this place is very Sketchy and I do not recommend.I got a massage here once. The ambiance is was very unappealing. The massage beds were hard and looked very old and dusty. The women asked me to pay before receiving the service which is unusual, but fine. After receiving the service I got …More

I got a massage here once. The ambiance is was very unappealing. The massage beds were hard and looked very old and dusty. The women asked me to pay before receiving the service which is unusual, but fine. After receiving the service I got dressed and ready to leave. Unfortunately, the two women that were working that day barricaded the exit and demanded tip which was very offensive. The only reason I didn’t tip to begin with is because they made me pay beforehand and who tips on a service they haven’t received yet? Also, I wasn’t carrying cash. The woman reprinted my receipt and demanded that I leave a tip on my card. In conclusion, this place is very Sketchy and I do not recommend.