Relax & Therapy Center

Critical: Communication, QualityThis place is no longer Original Foot Reflexology, it is now called Relax and Therapy (or something) and the services and prices on the website are no longer accurate. I made an appointment, but because of the language barrier, the therapist had no idea why I was there, they moved me from room to room, then bed to bed, then left me alone in the room without a word. When she finally came in to start (10 minutes late) she just kept pointing to the menu but because they have changed ownership, none of the services she was pointing at were the ones I had made an appointment for. Finally the owner came in and spoke a little bit of English so I was able to sort of explain what I wanted. It was a stressful way to start what was supposed to be a relaxing experience. The massage was okay, nothing like massages I have had there in the past which were fantastic. A cell phone right outside the door was going off the whole time, annoying, and the therapist was very aggressive and didn’t understand when I told her it was too hard or painful. Mostly I just wanted it to be over.The owner tried to charge me $55 for a service that is listed as $40 on the website, but he did honor the website price.I have always had good experiences here but unfortunately I don’t think I will be going back, it was just unpleasant from start to finish.This place is no longer Original Foot Reflexology, it is now called Relax and Therapy (or something) and the services and prices on the website are no longer accurate. I made an appointment, but because of the language barrier, the …More

This place is no longer Original Foot Reflexology, it is now called Relax and Therapy (or something) and the services and prices on the website are no longer accurate. I made an appointment, but because of the language barrier, the therapist had no idea why I was there, they moved me from room to room, then bed to bed, then left me alone in the room without a word. When she finally came in to start (10 minutes late) she just kept pointing to the menu but because they have changed ownership, none of the services she was pointing at were the ones I had made an appointment for. Finally the owner came in and spoke a little bit of English so I was able to sort of explain what I wanted. It was a stressful way to start what was supposed to be a relaxing experience. The massage was okay, nothing like massages I have had there in the past which were fantastic. A cell phone right outside the door was going off the whole time, annoying, and the therapist was very aggressive and didn’t understand when I told her it was too hard or painful. Mostly I just wanted it to be over.