Relax Sole Massage

Critical: Communication, Professionalism, QualityIf you want to relax your sole or soul, STAY AWAY! The employees not only talk to each other during the massage, they LEAVE you to answer the phone or deal with walk-ins. While massaging, communication is very difficult as all the employees only speak Chinese. The kicker is when you go to pay they DEMAND at least a $10.00 tip ($10 – good, $15.00 – very good, $20+ – excellent) on a $35.00 service. A sign is posted by the register, which YOU DON’T SEE see until you’re standing at the register paying. I handed the cashier a ten dollar bill for the tip and asked for $3 back. He WOULD NOT break the bill and pointed to the sign. I was stunned. I felt my 20% tip was very generous considering how many times my “relaxing” massage was interrupted. He just kept pointing to the sign. I paid the $10.00 and left feeling tense and ripped off.If you want to relax your sole or soul, STAY AWAY! The employees not only talk to each other during the massage, they LEAVE you to answer the phone or deal with walk-ins. While massaging, communication is very difficult as all the employees …More

If you want to relax your sole or soul, STAY AWAY! The employees not only talk to each other during the massage, they LEAVE you to answer the phone or deal with walk-ins. While massaging, communication is very difficult as all the employees only speak Chinese. The kicker is when you go to pay they DEMAND at least a $10.00 tip ($10 – good, $15.00 – very good, $20+ – excellent) on a $35.00 service. A sign is posted by the register, which YOU DON’T SEE see until you’re standing at the register paying. I handed the cashier a ten dollar bill for the tip and asked for $3 back. He WOULD NOT break the bill and pointed to the sign. I was stunned. I felt my 20% tip was very generous considering how many times my “relaxing” massage was interrupted. He just kept pointing to the sign. I paid the $10.00 and left feeling tense and ripped off.

Critical: Communication, Professionalism, QualityI went in today for a foot massage, listed price: $35.00. I always tip, depending on service, up to $10.00. Usually there is nice music when I’m there. Not today. None at all. My massage was interrupted by a client coming to the door for service. He left me to attend to her. Then, he started to use one hand to massage my foot while talking on the phone with the other hand to the other location to discuss the upcoming massage. He then got up and gave the phone to the other client who was assured that her massage would take place in 5 minutes, as soon as another massage person arrived from the other location. The client was placed in a room and asked to prepare herself. My massage started again. Obviously there was another interruption and discussion when the new massage person arrived to attend to the new client, approximately 10 min later. I was finished and left to pay. I gave the gentleman a $6.00 tip which is 17%. Fair considering the service. Last I knew, tips were based on service. The kicker came when Tony told the fellow behind the desk that he only got $6.00. I was directed to piece of paper on the wall stating the amounts listed for gratuities, starting at $10.00. 28.6 %. So they depend upon tips. Quality service, quality tip. I really do not like people asking for more money.I went in today for a foot massage, listed price: $35.00. I always tip, depending on service, up to $10.00. Usually there is nice music when I’m there. Not today. None at all. My massage was interrupted by a client coming to the door …More

I went in today for a foot massage, listed price: $35.00. I always tip, depending on service, up to $10.00. Usually there is nice music when I’m there. Not today. None at all. My massage was interrupted by a client coming to the door for service. He left me to attend to her. Then, he started to use one hand to massage my foot while talking on the phone with the other hand to the other location to discuss the upcoming massage. He then got up and gave the phone to the other client who was assured that her massage would take place in 5 minutes, as soon as another massage person arrived from the other location. The client was placed in a room and asked to prepare herself. My massage started again. Obviously there was another interruption and discussion when the new massage person arrived to attend to the new client, approximately 10 min later. I was finished and left to pay. I gave the gentleman a $6.00 tip which is 17%. Fair considering the service. Last I knew, tips were based on service. The kicker came when Tony told the fellow behind the desk that he only got $6.00. I was directed to piece of paper on the wall stating the amounts listed for gratuities, starting at $10.00. 28.6 %. So they depend upon tips. Quality service, quality tip. I really do not like people asking for more money.