Regal Nails, Salon & Spa

Critical: Quality, ValueI went in on a Sunday afternoon, they were able to take me right away. I asked to have Gel manicure removed. They said ok, the posted prices says $5 for removal with a hand written $10 without service. The manager asks if I want a manicure with that? At first I say no, then agree that, yes I should do both. I wish I took a picture of the first job that the middle-aged woman did, they don’t tell you their names any more. She charged me $25. I was a bit in shock looking down at my nails. I dazed through Walmart & bought some bins & hand lotion and got in a checkout line. The woman in front of me had been in the salon having a pedicure, I recognized her, I showed her & the cashier my nails. They both were aghast. I went back, my technician smiled at me as she worked on her pedicure in progress. I pointed at the manager, he was also working on another customer. I showed him my nails. They exchanged words in their language and he motioned to me to sit back down. She immediately walks away from her current customer and begins to wrap my nails in foil to continue to remove the leftover gel she didn’t the first time. Not only were my nails still covered in gel, they were not filed evenly or even cleaned under the nail. I could still see dirt. In a manicure all that should be taken care of, it was not. I say to her, finish with your customer I can wait. She continues to move between the two of us. On the second try she continued to remove the gel with her dremel. She buffed them & then applied cuticle oil and asked me to wash my hands. She took a file and barely touched them, they are as sharp as razors right now. She say, “Ok now?” Both she and the manager smile, now I am seething. I say, “No” and just walk out saying, “Don’t worry, I won’t be back.” I use to go to this location for a long time, back when a woman named Lucy worked there. She always did an amazing job, I tipped her very generously. I did not even tip this time because I was that upset. I had gone to get cash at the checkout as they only accept tips in cash, but while walking through the store I thought, no, I am not going to tip for this terrible rush job that took her 20minutes. For $25 I should have had a real manicure with polish and clean even nails. I wish I could say better things but this was ridiculously rude and terrible customer service. Don’t waste your money. I have to go have this fixed somewhere else! Even my husband, who never notices anything actually said, “Yeah, those look awful.” Nice Regal Nails, never again.Service: ManicureI went in on a Sunday afternoon, they were able to take me right away. I asked to have Gel manicure removed. They said ok, the posted prices says $5 for removal with a hand written $10 without service. The manager asks if I want a manicure …More

I went in on a Sunday afternoon, they were able to take me right away. I asked to have Gel manicure removed. They said ok, the posted prices says $5 for removal with a hand written $10 without service. The manager asks if I want a manicure with that? At first I say no, then agree that, yes I should do both. I wish I took a picture of the first job that the middle-aged woman did, they don’t tell you their names any more. She charged me $25. I was a bit in shock looking down at my nails. I dazed through Walmart & bought some bins & hand lotion and got in a checkout line. The woman in front of me had been in the salon having a pedicure, I recognized her, I showed her & the cashier my nails. They both were aghast. I went back, my technician smiled at me as she worked on her pedicure in progress. I pointed at the manager, he was also working on another customer. I showed him my nails. They exchanged words in their language and he motioned to me to sit back down. She immediately walks away from her current customer and begins to wrap my nails in foil to continue to remove the leftover gel she didn’t the first time. Not only were my nails still covered in gel, they were not filed evenly or even cleaned under the nail. I could still see dirt. In a manicure all that should be taken care of, it was not. I say to her, finish with your customer I can wait. She continues to move between the two of us. On the second try she continued to remove the gel with her dremel. She buffed them & then applied cuticle oil and asked me to wash my hands. She took a file and barely touched them, they are as sharp as razors right now. She say, “Ok now?” Both she and the manager smile, now I am seething. I say, “No” and just walk out saying, “Don’t worry, I won’t be back.” I use to go to this location for a long time, back when a woman named Lucy worked there. She always did an amazing job, I tipped her very generously. I did not even tip this time because I was that upset. I had gone to get cash at the checkout as they only accept tips in cash, but while walking through the store I thought, no, I am not going to tip for this terrible rush job that took her 20minutes. For $25 I should have had a real manicure with polish and clean even nails. I wish I could say better things but this was ridiculously rude and terrible customer service. Don’t waste your money. I have to go have this fixed somewhere else! Even my husband, who never notices anything actually said, “Yeah, those look awful.” Nice Regal Nails, never again.

Critical: Cleanliness, Professionalism, Quality, ValueI should have known better getting my nails done inside a Walmart, but I read the positive reviews and figured I’d give it a try.I have never been more disgusted in hygiene practices, pandemic or not, than I was today. Please do not go to Regal Nails, or at least verify improved hygiene practices prior to going. I wish I had.My technician wore a mask and had a barrier between us. They do not have you clean your hands upon arrival and nor do they. There was no social distancing between customers. The girl next to me was about 2 inches away and they also expected as to share the UV light with our hands.My technician not once washed her hands. She grabbed her phone, turned on the sink for my nail soak, touched doorways and multiple drawers and not once washed her hands or sanitized. When my manicure was done I did watch her rinse her hands with water only.I’m an RN so I may be more observant with hygiene practices than most, but this is unacceptable, pandemic or not. And if all this weren’t enough, I got a terrible manicure. She used a nail drill (that is used on dozens of other people daily) to get off my old gel-polish, along with soaking, another infection risk. These are peoples fingernails!! Gross!!I’m sure this is a systemic Regal Nails and Walmart problem, not just the Epping location, but please don’t go here until their practices change. It’s not worth it.Service: ManicureI should have known better getting my nails done inside a Walmart, but I read the positive reviews and figured I’d give it a try.I have never been more disgusted in hygiene practices, pandemic or not, than I …More

I should have known better getting my nails done inside a Walmart, but I read the positive reviews and figured I’d give it a try.