Red Beauty Lounge

Critical: ValueThis is a high end place, super pricey and yet have colorists work on you that give you disappointing results. I’ve never been so disappointed with a hair color before in my life. I went to see a colorist here who was recommended by the front office on the phone. The color I received from her was not even close to what I asked. I asked for an ashy blonde (now I would’ve been ok with an ash brown as long as it was ashy) and I got a lighter (still dark) reddish brown instead…4.5 hrs later. The stylist messed up on her toners, no denying that. I’ve had my hair colored at a salon before asking for an ash tone and I’ve received an ash tone. So it’s not my hair, even though they repeatedly told me it was my hair, and not the stylist. My hair lightened but didn’t tone correctly, the stylist used three different toners too so clearly she wasn’t using the correct toner to get the results. So, I told them I hated it, I left the salon crying, I had just spent 4.5 hours away from my family on a day off, spent $150 looking basically the same as I did 4.5 hrs ago. They wanted to make it right and then suggested I see the SAME stylist to fix my hair (no charge of course because she made a mistake). I told them I don’t want to see the same stylist because I don’t trust her (understandably) and would like to see someone else to fix it free of charge. They denied that request, nor did they want to give a refund because of the time they spent and product they used. I had to remind them that it was also MY time which is worth something and the end result wasn’t worth it. The guy I talked to (Aaron) was apologetic and basically said his hands were tied and that I could only come back to the original stylist. This situation is one that could’ve been handled A LOT better by them. They could’ve just had the owner fix it free of charge or given me some sort of refund to keep a happy customer. They did neither. This unhappy customer isn’t going back and if you’re looking for a new stylist, I would suggest to keep looking, the service isn’t always worth the price.Service: Hair coloringThis is a high end place, super pricey and yet have colorists work on you that give you disappointing results. I’ve never been so disappointed with a hair color before in my life. I went to see a colorist here who was recommended by the …More

This is a high end place, super pricey and yet have colorists work on you that give you disappointing results. I’ve never been so disappointed with a hair color before in my life. I went to see a colorist here who was recommended by the front office on the phone. The color I received from her was not even close to what I asked. I asked for an ashy blonde (now I would’ve been ok with an ash brown as long as it was ashy) and I got a lighter (still dark) reddish brown instead…4.5 hrs later. The stylist messed up on her toners, no denying that. I’ve had my hair colored at a salon before asking for an ash tone and I’ve received an ash tone. So it’s not my hair, even though they repeatedly told me it was my hair, and not the stylist. My hair lightened but didn’t tone correctly, the stylist used three different toners too so clearly she wasn’t using the correct toner to get the results. So, I told them I hated it, I left the salon crying, I had just spent 4.5 hours away from my family on a day off, spent $150 looking basically the same as I did 4.5 hrs ago. They wanted to make it right and then suggested I see the SAME stylist to fix my hair (no charge of course because she made a mistake). I told them I don’t want to see the same stylist because I don’t trust her (understandably) and would like to see someone else to fix it free of charge. They denied that request, nor did they want to give a refund because of the time they spent and product they used. I had to remind them that it was also MY time which is worth something and the end result wasn’t worth it. The guy I talked to (Aaron) was apologetic and basically said his hands were tied and that I could only come back to the original stylist. This situation is one that could’ve been handled A LOT better by them. They could’ve just had the owner fix it free of charge or given me some sort of refund to keep a happy customer. They did neither. This unhappy customer isn’t going back and if you’re looking for a new stylist, I would suggest to keep looking, the service isn’t always worth the price.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI have nothing but positive things to say about Red. They have styled my hair and done my makeup, as well as several facials, brow tints/waxes and lash lifts – I have loved every experience. The staff is professional and attentive and the atmosphere is relaxed and fun. Thank you RED BEAUTY LOUNGE!Service: Hairstyling

I have nothing but positive things to say about Red. They have styled my hair and done my makeup, as well as several facials, brow tints/waxes and lash lifts – I have loved every experience. The staff is professional and attentive and the atmosphere is relaxed and fun. Thank you RED BEAUTY LOUNGE! Hairstyling