Razor’s Edge Barber Shop

Critical: Professionalism, PunctualityIf you are a new customer don’t even bother. They tell you that you can book online or on the app, and they also state if you cancel with out giving an hour notice you have to pay the entire cut and prepay the next haircut. What they failed to mention was that they can cancel or deny your request 30-40 min before the time. I did not receive the message since it was sent via the app not a text or phone call and apparently they have the appointment time to someone who called in well after I had booked online hours before the time. Just like many other shops with unprofessional behavior and bad business practices, they will give your time to a friend or family and just say whatever in order to justify that bad practice. Had I known that phone calls would be given priority I would have just called earlier in the day instead of giving them the benefit of the doubt in thinking they were different from the rest. Nope not at all once a shop reaches a certain level of service and foot traffic they cherry pick their customers swear they’re better then the last guy or the next. Might as well drive an hour to Philadelphia or Delaware and get same or better quality for same or better price. I drive over an hour for food and other services so I don’t mind driving for a decent haircut where I do t have to worry about unprofessionalism.Service: HaircutIf you are a new customer don’t even bother. They tell you that you can book online or on the app, and they also state if you cancel with out giving an hour notice you have to pay the entire cut and prepay the next haircut. What they failed …More

If you are a new customer don’t even bother. They tell you that you can book online or on the app, and they also state if you cancel with out giving an hour notice you have to pay the entire cut and prepay the next haircut. What they failed to mention was that they can cancel or deny your request 30-40 min before the time. I did not receive the message since it was sent via the app not a text or phone call and apparently they have the appointment time to someone who called in well after I had booked online hours before the time. Just like many other shops with unprofessional behavior and bad business practices, they will give your time to a friend or family and just say whatever in order to justify that bad practice. Had I known that phone calls would be given priority I would have just called earlier in the day instead of giving them the benefit of the doubt in thinking they were different from the rest. Nope not at all once a shop reaches a certain level of service and foot traffic they cherry pick their customers swear they’re better then the last guy or the next. Might as well drive an hour to Philadelphia or Delaware and get same or better quality for same or better price. I drive over an hour for food and other services so I don’t mind driving for a decent haircut where I do t have to worry about unprofessionalism.

Critical: Professionalism, PunctualityDO NOT BOOK WITH DREENA!!!!! Extremely dissatisfied by the lack of professionalism from the hair stylist and braider Dreena. Had a appointment that she canceled when I already arrived to the shop which is 35 minutes away. We then scheduled a appointment the next day to which she never showed or notified anyone about her inability to come. I waited at the shop for 45 minutes in hopes of her showing up with never happened. I still have yet to hear from her with as little as a apology for not showing up. I have heard great things, but I was very disappointed by how unprofessional she was and how poorly this situation was handled. I will definitely never attempt booking with her again or refer anyone to her. It’s sad that she makes this business look so bad. Professionalism is extremely important, something she clearly lacks. BEWARE IF YOU NEED YOUR HAIR DONE BY A CERTAIN DEADLINE THAT SHE WILL NOT SHOW!!!DO NOT BOOK WITH DREENA!!!!! Extremely dissatisfied by the lack of professionalism from the hair stylist and braider Dreena. Had a appointment that she canceled when I already arrived to the shop which is 35 minutes away. We then scheduled …More

DO NOT BOOK WITH DREENA!!!!! Extremely dissatisfied by the lack of professionalism from the hair stylist and braider Dreena. Had a appointment that she canceled when I already arrived to the shop which is 35 minutes away. We then scheduled a appointment the next day to which she never showed or notified anyone about her inability to come. I waited at the shop for 45 minutes in hopes of her showing up with never happened. I still have yet to hear from her with as little as a apology for not showing up. I have heard great things, but I was very disappointed by how unprofessional she was and how poorly this situation was handled. I will definitely never attempt booking with her again or refer anyone to her. It’s sad that she makes this business look so bad. Professionalism is extremely important, something she clearly lacks. BEWARE IF YOU NEED YOUR HAIR DONE BY A CERTAIN DEADLINE THAT SHE WILL NOT SHOW!!!