Posh Nail Bar

Critical: Professionalism, Punctuality, ValueI went online and made an apt request for a pedicure and full acrylic set. I did not specify a tech bc I did not care who did the service. The apt was confirmed via text.I got there 5 min before my apt and started the pedicure shortly. It was good! I was then told that someone would be with me in a minute to do my nails. After 30 minutes I went up and asked the front desk person if she had any idea how much longer it would be on my nails. She told me that she did not know and that I needed to keep waiting until someone that knew how to do acrylic was available. I mentioned that I am in the beauty industry myself so I understand getting a little bit behind which is why I didn’t say anything sooner, but that it had already been 30 minutes, and I scheduled an appointment and had other engagements that day so I didn’t need to wait much longer. She then told me that it was my fault because I wanted acrylic and if I was OK with dip there would be more options of techs available to me. I showed her my appointment confirmation where I very much made it clear the week prior that I expected an acrylic full set and she still offered no apology or no explanation. I waited another 20 minutes and then asked to speak to the manager because I needed to leave because there was no way I would have time to get my nails done at this point before heading to another engagement, and I was told that there was no manager there that I could speak to and that I needed to be sure and pay $92 for the pedicure before I left. It was listed in the book as $72.I was offered no explanation as to why a confirmed appointment did not have someone available there to me that knew how to do the service listed in the confirmed appointment. When I said why did they confirm the appointment if no one can do acrylic- I was given no explanation. I was never apologized to, never offered a consolation discount or anything. It was a complete waste of my time and there was no regard for my time or for the fact that I did everything in my power to avoid such a situation.The front desk girl started out very cavalier about the fact that I had waited for so long and then when I pushed a little bit and asked for a manager she basically blamed me and said it was my fault because I wanted a full set (and not dip). Again when I made the appointment request I asked for a full set and pedicure. This is not a mistake nor is it a miscommunication because it was done via text so I am reading the appointment request and confirmation right now.My sister was with me. We both had 1045 apts. She got her nails done and had paid and exited the building before anyone had even offered to start my nails.Being in the beauty industry myself I have grace for some slight issues with time, but I am always apologetic and accommodating and own it if I have made a mistake or caused someone to wait. This company showed poor business and was not worth the time or money that I spent there.Services: Pedicure, ManicureI went online and made an apt request for a pedicure and full acrylic set. I did not specify a tech bc I did not care who did the service. The apt was confirmed via text. …More

I went online and made an apt request for a pedicure and full acrylic set. I did not specify a tech bc I did not care who did the service. The apt was confirmed via text.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueJason gave me the best experience ever, with getting my nails done. He made them look exactly like the picture I showed him. He’s very professional, he takes his time making sure each nail is right. He also informed me on each step he took before he did anything. Jason made me feel comfortable with it being my first appointment with him. I can’t wait for my next appointment!!! Thank you soo much JASON!!Check out his Instagram ! @jq_nails72762Service: ManicureJason gave me the best experience ever, with getting my nails done. He made them look exactly like the picture I showed him. He’s very professional, he takes his time making sure each nail is right. He also informed me on each step he took …More

Jason gave me the best experience ever, with getting my nails done. He made them look exactly like the picture I showed him. He’s very professional, he takes his time making sure each nail is right. He also informed me on each step he took before he did anything. Jason made me feel comfortable with it being my first appointment with him. I can’t wait for my next appointment!!! Thank you soo much JASON!!