Polished Nail Lounge

Critical: ProfessionalismWhere shall I start…I booked and appt for a gel manicure with level 1 nail art. I simply wanted a neutral color with star appliqués. In theory I thought it was pretty simple. But the nail tech just wasn’t able to accomplish it. The lady was nice, I just wish she would have told me that she wasn’t comfortable executing what I wanted. The manicure was uneven and the appliqués are sticking out of the polish. It’s looks very rough and looks poorly done – pics attached.All of the above isn’t even where my issue begins with this salon. I called to address my dissatisfaction with my service. I explained the aforementioned and before even finishing the lady who answered, very abrasively, explained that my only option was to come in and get it fixed… being that I just received a service I wasn’t happy with I didn’t feel comfortable going back to have them “fix” my nails, that they just messed up. I simply wanted a refund and to move on. I don’t live close to this salon so to drive back to it again would be an extreme inconvenience, I’d already lost time going the first time. I initial asked to speak to a manager, the person who answered the phone refused to give me to someone else. Instead she insisted that she was the manager, I’d be willing to be she wasn’t. And if she was, the owner seriously needs to reevaluate who they have managing their establishment. Jordan was extremely rude, abrasive and overall not the person you want to be greeting your paying customers. No where on the website or social media does it state they don’t offer refunds.Needless to say, I will not be back to this salon. Not because of the nail technician, I would have definitely given her another chance. But Jordan has forever put a bad taste in my mouth with how she so comfortably talked down to me. Beware, stay away.Services: Manicure, Gel manicures, Nail artWhere shall I start…I booked and appt for a gel manicure with level 1 nail art. I simply wanted a neutral color with star appliqués. In theory I thought it was pretty simple. But the nail tech just wasn’t able to accomplish it. The lady was …More

Where shall I start…I booked and appt for a gel manicure with level 1 nail art. I simply wanted a neutral color with star appliqués. In theory I thought it was pretty simple. But the nail tech just wasn’t able to accomplish it. The lady was nice, I just wish she would have told me that she wasn’t comfortable executing what I wanted. The manicure was uneven and the appliqués are sticking out of the polish. It’s looks very rough and looks poorly done – pics attached.

Positive: Cleanliness, ProfessionalismI can finally say I have a favorite place to get my mani and pedi done. This salon is so clean and professional. Rin who always takes care of my services is absolutely amazing at what she does. Her patience and attention to detail is exceptional. I look forward to visiting every two weeks to relax and see what other creative ideas she has for me next. A nail artist and salon I fully trust!I can finally say I have a favorite place to get my mani and pedi done. This salon is so clean and professional. Rin who always takes care of my services is absolutely amazing at what she does. Her patience and attention to detail is …More

I can finally say I have a favorite place to get my mani and pedi done. This salon is so clean and professional. Rin who always takes care of my services is absolutely amazing at what she does. Her patience and attention to detail is exceptional. I look forward to visiting every two weeks to relax and see what other creative ideas she has for me next. A nail artist and salon I fully trust!

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueReshma did my nails and was so careful to get a perfect finish. I always have a great experience here. My daughter recommended her and the salon 6 months and I’ve been getting my nails done by her ever since. Quick, precise service!! Service: Gel manicures

Reshma did my nails and was so careful to get a perfect finish. I always have a great experience here. My daughter recommended her and the salon 6 months and I’ve been getting my nails done by her ever since. Quick, precise service!!  Gel manicures