Polished @ Greenridge

Critical: Professionalism, Quality, ValueMy mom and I came to get our nails done. I called ahead of time to ask for an appointment and they said there were no appointments only walk ins. We get here, they sit us down and it takes them 30 minutes to finally soak her nails. After 40 minutes of SOAKING her nails they keep taking other walk ins in front of her. I finally asked and they kept changing the person that was going to do her nails. I don’t want to assume they were doing it because of our race but we were the only Hispanic women in there and they kept taking everyone ahead of her after I heard a few clients say they were walk ins. It took me standing up and asking for a 3rd time for them to finally help her.Service: Acrylic nailsMy mom and I came to get our nails done. I called ahead of time to ask for an appointment and they said there were no appointments only walk ins. We get here, they sit us down and it takes them 30 minutes to finally soak her nails. After 40 …More

My mom and I came to get our nails done. I called ahead of time to ask for an appointment and they said there were no appointments only walk ins. We get here, they sit us down and it takes them 30 minutes to finally soak her nails. After 40 minutes of SOAKING her nails they keep taking other walk ins in front of her. I finally asked and they kept changing the person that was going to do her nails. I don’t want to assume they were doing it because of our race but we were the only Hispanic women in there and they kept taking everyone ahead of her after I heard a few clients say they were walk ins. It took me standing up and asking for a 3rd time for them to finally help her.

Critical: Professionalism, Quality, ValueHorrible service. My friend went in to get her nails done today since she have never had problems with Polished @ Greenridge before. She asked for nail art on her acrylics. After the lady tried twice they still looked horrible and nothing like the picture she showed. The shape was terrible and the lady doing her nails cut her with the nail file. On top of that she added glitter to cover up how bad they looked. !!(She never asked for glitter)!! She ended up having to pay full price for them and they looked NOTHING like the picture. She ended up going back to kindly ask for a refund, gift card for another time, or a different appointment so that they could be fixed. Their responds to this was unprofessional and straight out rude. They told her they would only give her ten dollars back after consulting between each other while she was standing right there. Then they proceeded to grab her hand and wipe it off without asking for her permission. The remover stung her cut and they never apologized or showed any signs of sympathy towards the situation. (They charged her for the removal even though she never asked for one). I first hand also had a very unprofessional experience while I got my acrylics done earlier this week. The guy doing my nails was constantly stopping and very distracted by his phone. Every few minutes he would pause and call someone or stop to answer texts and other random things. As a customer that has a busy schedule and is spending all that money on nails, I would expect to feel prioritized during my visit. I am extremely disappointed with their service seeing as this was my go-to place to get my nails done. I do not recommend.Services: Acrylic nails, Nail artHorrible service. My friend went in to get her nails done today since she have never had problems with Polished @ Greenridge before. She asked for nail art on her acrylics. After the lady tried twice they still looked horrible and nothing …More

Horrible service. My friend went in to get her nails done today since she have never had problems with Polished @ Greenridge before. She asked for nail art on her acrylics. After the lady tried twice they still looked horrible and nothing like the picture she showed. The shape was terrible and the lady doing her nails cut her with the nail file. On top of that she added glitter to cover up how bad they looked. !!(She never asked for glitter)!! She ended up having to pay full price for them and they looked NOTHING like the picture. She ended up going back to kindly ask for a refund, gift card for another time, or a different appointment so that they could be fixed. Their responds to this was unprofessional and straight out rude. They told her they would only give her ten dollars back after consulting between each other while she was standing right there. Then they proceeded to grab her hand and wipe it off without asking for her permission. The remover stung her cut and they never apologized or showed any signs of sympathy towards the situation. (They charged her for the removal even though she never asked for one). I first hand also had a very unprofessional experience while I got my acrylics done earlier this week. The guy doing my nails was constantly stopping and very distracted by his phone. Every few minutes he would pause and call someone or stop to answer texts and other random things. As a customer that has a busy schedule and is spending all that money on nails, I would expect to feel prioritized during my visit. I am extremely disappointed with their service seeing as this was my go-to place to get my nails done. I do not recommend.