Plaza M Spa Dumbo

Critical: ProfessionalismThe massage was really good. However the receptionist at the spa was very unprofessional. When I first walked into the spa she was not there and the massage therapist was the one who attended to me. After my massage she was unable to give me an itemized receipt and promised that by the end of the day the manager would email the receipt to me. Even after several phone calls she was unable to send me a receipt. I will not be attending the spa because it is ridiculous that a “luxury” establishment cannot produce a receipt in 2022.The massage was really good. However the receptionist at the spa was very unprofessional. When I first walked into the spa she was not there and the massage therapist was the one who attended to me. After my massage she was unable to give …More

The massage was really good. However the receptionist at the spa was very unprofessional. When I first walked into the spa she was not there and the massage therapist was the one who attended to me. After my massage she was unable to give me an itemized receipt and promised that by the end of the day the manager would email the receipt to me. Even after several phone calls she was unable to send me a receipt. I will not be attending the spa because it is ridiculous that a “luxury” establishment cannot produce a receipt in 2022.

Positive: Communication, Professionalism, QualityI don’t get mani/pedis often, but was in desperate need of a pedi with callous removal after a long summer of mistreating my sandaled feet. I booked a pedicure with the “callous removal” add on for a pre-tip total of $61. After taking a look at my sad cracked heels, my manicurist let me know what was possible for her to achieve. I really really appreciate that she was honest and gave me realistic expectations, and prioritized my safety. Also, she looked at the polish color I chose and let me know that it was a very sheer color and confirmed that that’s what I wanted. I appreciate that she was thoughtful and thorough and wasn’t just going through the motions. I loved the professionalism of the staff and the relaxing atmosphere. Many of the other patrons, who seemed like regulars, brought their laptops and worked through their pedicures, so if that’s what you’re trying to do, seems like it’s socially acceptable to do so here! Plaza M is on the luxe side, which is reflected in its pricing and spacious layout, and is not your run of the mill nail salon, so come if you’re looking to be pampered. I know I’ll be back the next time I’m looking for a relaxing mani/pedi!I don’t get mani/pedis often, but was in desperate need of a pedi with callous removal after a long summer of mistreating my sandaled feet. I booked a pedicure with the “callous removal” add on for a pre-tip total of $61. After taking a …More

I don’t get mani/pedis often, but was in desperate need of a pedi with callous removal after a long summer of mistreating my sandaled feet. I booked a pedicure with the “callous removal” add on for a pre-tip total of $61. After taking a look at my sad cracked heels, my manicurist let me know what was possible for her to achieve. I really really appreciate that she was honest and gave me realistic expectations, and prioritized my safety. Also, she looked at the polish color I chose and let me know that it was a very sheer color and confirmed that that’s what I wanted. I appreciate that she was thoughtful and thorough and wasn’t just going through the motions. I loved the professionalism of the staff and the relaxing atmosphere. Many of the other patrons, who seemed like regulars, brought their laptops and worked through their pedicures, so if that’s what you’re trying to do, seems like it’s socially acceptable to do so here! Plaza M is on the luxe side, which is reflected in its pricing and spacious layout, and is not your run of the mill nail salon, so come if you’re looking to be pampered. I know I’ll be back the next time I’m looking for a relaxing mani/pedi!

Positive: Professionalism, QualityExtremely clean, high quality nail services! It is expensive (relative to NYC nail salons), but you get what you pay for.I had an issue with a peeling gel manicure and they took care of the issue, no questions asked, at no charge. I will be back!

Extremely clean, high quality nail services! It is expensive (relative to NYC nail salons), but you get what you pay for.I had an issue with a peeling gel manicure and they took care of the issue, no questions asked, at no charge. I will be back!