Planet Beach Spray & Spa

Positive: Communication, Professionalism, QualityLindsey Borne helped me she was the most patient, sweetest and professional worker I have met in a long time. I felt welcomed from the moment I got there, she also answered any and all questions I had which in itself was a lot because I have never been in a position to pamper myself like this before. I was truly lucky to have found this place and even luckier to meet someone that took the time to walk me through every service. Be back soon thanks to my membership. Great price and service.Lindsey Borne helped me she was the most patient, sweetest and professional worker I have met in a long time. I felt welcomed from the moment I got there, she also answered any and all questions I had which in itself was a lot because I …More

Lindsey Borne helped me she was the most patient, sweetest and professional worker I have met in a long time. I felt welcomed from the moment I got there, she also answered any and all questions I had which in itself was a lot because I have never been in a position to pamper myself like this before. I was truly lucky to have found this place and even luckier to meet someone that took the time to walk me through every service. Be back soon thanks to my membership. Great price and service.

Critical: ProfessionalismAfter being a member for 12 years the newest owner(5 yrs) refrused to answer my calls. I was going to tan one last time since I was paid for the month of Sept. I have been on autopay for 12 years so they never missed a payment from me. Once I arrived owner refused to allow me to tan and made the excuse she was busy and could not answer phone(yet she answered phone while I was there waiting to speak with her). I had a copy of my contract that I signed in 2008 which stated that I must give 30 day notice but if my autodraft payment fell in that 30 days the spa owes the customer (me) services during that month. She refused to let me tan on my last day and tried to tell me I had to give 60 days notice. I am not one for change and should have left yrs ago but that is my fault. Owner had staff charge me extra for using certain services even though my membership had those services included. Horrible to be treated that way after all the years. Never complained when they were closed when they bought from prior owner or had to relocate they always took payment. Never complained when services were not working. Never complained when I had appointments that somehow got put on the back burner. Never complained always allowed autodraft and never missed a payment. WowAfter being a member for 12 years the newest owner(5 yrs) refrused to answer my calls. I was going to tan one last time since I was paid for the month of Sept. I have been on autopay for 12 years so they never missed a payment from me. …More

After being a member for 12 years the newest owner(5 yrs) refrused to answer my calls. I was going to tan one last time since I was paid for the month of Sept. I have been on autopay for 12 years so they never missed a payment from me. Once I arrived owner refused to allow me to tan and made the excuse she was busy and could not answer phone(yet she answered phone while I was there waiting to speak with her). I had a copy of my contract that I signed in 2008 which stated that I must give 30 day notice but if my autodraft payment fell in that 30 days the spa owes the customer (me) services during that month. She refused to let me tan on my last day and tried to tell me I had to give 60 days notice. I am not one for change and should have left yrs ago but that is my fault. Owner had staff charge me extra for using certain services even though my membership had those services included. Horrible to be treated that way after all the years. Never complained when they were closed when they bought from prior owner or had to relocate they always took payment. Never complained when services were not working. Never complained when I had appointments that somehow got put on the back burner. Never complained always allowed autodraft and never missed a payment. Wow

Positive: ProfessionalismI went in to look around, maybe tan and the place is so clean the beds were cleaned perfectly (left my previous salon because dirty beds) and the employee Kendall was so knowledgeable about the products and the tanning process She helped me with a smile on her face the whole time great place all around! I will be going back and trying other services they offer!I went in to look around, maybe tan and the place is so clean the beds were cleaned perfectly (left my previous salon because dirty beds) and the employee Kendall was so knowledgeable about the products and the tanning process She helped me …More

I went in to look around, maybe tan and the place is so clean the beds were cleaned perfectly (left my previous salon because dirty beds) and the employee Kendall was so knowledgeable about the products and the tanning process She helped me with a smile on her face the whole time great place all around! I will be going back and trying other services they offer!

Positive: QualityLove how CLEAN the spa is kept. Love that you get results in a quick 20-30 min spa session! Love how I can customize everything to my liking. Being able to do relaxing spa services while getting results in a short amount of time daily all while being kid free having me time is a WIN!

Love how CLEAN the spa is kept. Love that you get results in a quick 20-30 min spa session! Love how I can customize everything to my liking. Being able to do relaxing spa services while getting results in a short amount of time daily all while being kid free having me time is a WIN!