Planet Beach Spray & Spa

Critical: Communication, ProfessionalismTHE MANAGER THREATENED TO CALL THE COPS ON ME! I have been in the service industry for 16 years and this is by far the worst experience I’ve had communicating about an issue with anyone in my life.I have had a membership for the last two months which I’ve been unable to use because of a log in issue that was never resolved. After calling the first week of my membership for the schedule and availabilities I got tired and decided to wait as the girl I had been speaking with told me the manager would contact me because it was an IT issue. I never heard from them and nearly forgot about it. Yesterday I decided to stop by and cancel the membership, the girl there (not the same girl that was helping me initially) was very sweet and helpful, she cancelled my membership and was empathetic about the problem. I did mention asking for a refund, she said that might not be likely but that the manager should be able to work something out to make up for the time I didn’t get to use the service at all. So I was appreciative and left feeling okay about it. She said the manager would get back with me today and she did, she sent a text telling me she fixed the problem (which she didn’t) and that they “do not perform refunds”. So I decided to stop by again today to speak to her in person (the girl yesterday said she would be there 9-5). This ruined my day! She was completely apathetic to my issue perhaps assuming all I cared about was a refund and wouldn’t even hear me out about it STILL NOT WORKING. She was unwilling to resolve anything and would respond to everything I said with an attitude. Then when I mentioned she was being rude she turned it around on me and said “please do not upset me I’m pregnant” I told her now nice her employee was yesterday and that she made me think her manager would be too. She asked me to leave and threatened to call the cops. I don’t understand why she felt threatened because I was not cursing or being belligerent. I was just a little upset about her attitude but I was calm. I said I wanted to talk to the owner if that was all she could offer me but she said she couldn’t give her contact information and that all she could do was leave a note. I really don’t understand how any business can operate like this and do well. I do not recommend using Planet Beach on Corporate Blvd!THE MANAGER THREATENED TO CALL THE COPS ON ME! I have been in the service industry for 16 years and this is by far the worst experience I’ve had communicating about an issue with anyone in my life. …More

THE MANAGER THREATENED TO CALL THE COPS ON ME! I have been in the service industry for 16 years and this is by far the worst experience I’ve had communicating about an issue with anyone in my life.

Critical: Communication, Professionalism, QualityI recently went in for a spray tan and was disappointed. the booth didn’t work well and it didn’t darken my skin one shade. so i called they said the booth was broken and they’d give me a free one when it was fixed. so i went in again and the same thing happened. the pregnant lady had the worst attitude and didn’t offer any help and was too busy talking about her personal life. then she just kept telling me “well it was working last night.” For a $50 spray tan you’d think they’d make it right somehow. truly one of the worst salons in baton rouge. waste of money and timeI recently went in for a spray tan and was disappointed. the booth didn’t work well and it didn’t darken my skin one shade. so i called they said the booth was broken and they’d give me a free one when it was fixed. so i went in again and …More

I recently went in for a spray tan and was disappointed. the booth didn’t work well and it didn’t darken my skin one shade. so i called they said the booth was broken and they’d give me a free one when it was fixed. so i went in again and the same thing happened. the pregnant lady had the worst attitude and didn’t offer any help and was too busy talking about her personal life. then she just kept telling me “well it was working last night.” For a $50 spray tan you’d think they’d make it right somehow. truly one of the worst salons in baton rouge. waste of money and time