PENZONE Salon + Spa Dublin

Critical: QualityI am NOT happy with my experience with Chelsea at the Dublin location. I am due to be married in less than two weeks and my hair looks atrocious. It looks like a person in a beauty school was trying out highlights for the first time. It’s patchwork on my hair, color is inconsistent throughout, and it’s not even what I went into the salon for. I was there on Thursday, June 17th. I came in for a color w/cut and left with full highlights instead. 1) It’s not even what I booked my appointment for and 2) she said I wouldn’t be able to get my color I wanted and chose to do highlights instead. I only asked to be blonde. I’ve been blonder than this numerous times in the past. I was told multiple times how bleach is the worst thing I could ever do to my hair. Chelsea worked me in between while working on another client. It’s obvious she was double booked and didn’t have the time to do the highlights (which I didn’t want) and rushed through the entire appointment. My hair shows this too. She only shampooed my hair, no conditioner, no toner was used to de-brass the color of the highlights, only blew dry my hair with a round brush, no flat iron. I never got to see the back of my head before I left. I was never happy with the color, my appointment, nor what was done to my hair. If I had seen the back of my head prior to leaving I would have demanded things be fixed immediately. I can’t be married looking like this.I have attached pictures of my hair and my co-workers hair (who has darker hair than I do but can get the color I want and she goes to Penzone as well and sees a stylist who has only been out of school 2 years) to see how bad I look and how great hers does. I chose someone on the scale above the entry level stylist, which costs more money, but quality wise looks below entry level.I would like things fixed. I can’t walk around looking like this.Service: Hair coloringI am NOT happy with my experience with Chelsea at the Dublin location. I am due to be married in less than two weeks and my hair looks atrocious. It looks like a person in a beauty school was trying out highlights for the first time. It’s …More

I am NOT happy with my experience with Chelsea at the Dublin location. I am due to be married in less than two weeks and my hair looks atrocious. It looks like a person in a beauty school was trying out highlights for the first time. It’s patchwork on my hair, color is inconsistent throughout, and it’s not even what I went into the salon for. I was there on Thursday, June 17th. I came in for a color w/cut and left with full highlights instead. 1) It’s not even what I booked my appointment for and 2) she said I wouldn’t be able to get my color I wanted and chose to do highlights instead. I only asked to be blonde. I’ve been blonder than this numerous times in the past. I was told multiple times how bleach is the worst thing I could ever do to my hair. Chelsea worked me in between while working on another client. It’s obvious she was double booked and didn’t have the time to do the highlights (which I didn’t want) and rushed through the entire appointment. My hair shows this too. She only shampooed my hair, no conditioner, no toner was used to de-brass the color of the highlights, only blew dry my hair with a round brush, no flat iron. I never got to see the back of my head before I left. I was never happy with the color, my appointment, nor what was done to my hair. If I had seen the back of my head prior to leaving I would have demanded things be fixed immediately. I can’t be married looking like this.