Paul Conzo Day Spa and Hair Salon

Critical: Communication, Professionalism, QualityMy niece went in for a balayage. Paid 175$ for the color no cut or blow dry included. My niece was told her hair was “too thick to blow dry.” She unproportionately placed the foils resulting in the back of her head looking like it got missed completely. After openly expressing our dissatisfaction with the service Nikki Davis explained that she would not re-do the color only if we would pay full out of pocket to correct the error. We are in no way looking for a refund but rather for the hair to just be fixed. A shame of a customer service establishment. Pictures for reference.My niece went in for a balayage. Paid 175$ for the color no cut or blow dry included. My niece was told her hair was “too thick to blow dry.” She unproportionately placed the foils resulting in the back of her head looking like it got …More

My niece went in for a balayage. Paid 175$ for the color no cut or blow dry included. My niece was told her hair was “too thick to blow dry.” She unproportionately placed the foils resulting in the back of her head looking like it got missed completely. After openly expressing our dissatisfaction with the service Nikki Davis explained that she would not re-do the color only if we would pay full out of pocket to correct the error. We are in no way looking for a refund but rather for the hair to just be fixed. A shame of a customer service establishment. Pictures for reference.

Positive: Communication, Professionalism, QualityVisited the salon and spa twice within the past two weeks and have loved both experiences. They give you clear instructions prior to walking into the building for the safety of you and their staff and ensure the highest level of sanitation/cleanliness throughout your stay. Amilia did an amazing job with my hair, as always, and Judi ensured my facial was thorough and relaxing to help with breakouts I have been experiencing due to my mask. Everything was clean and everyone was very friendly! I highly recommend!!Visited the salon and spa twice within the past two weeks and have loved both experiences. They give you clear instructions prior to walking into the building for the safety of you and their staff and ensure the highest level of …More

Visited the salon and spa twice within the past two weeks and have loved both experiences. They give you clear instructions prior to walking into the building for the safety of you and their staff and ensure the highest level of sanitation/cleanliness throughout your stay. Amilia did an amazing job with my hair, as always, and Judi ensured my facial was thorough and relaxing to help with breakouts I have been experiencing due to my mask. Everything was clean and everyone was very friendly! I highly recommend!!

Positive: Communication, Professionalism, QualityI have been visiting Paul Conzo Salon for over thirty years every six weeks. I have always been greeted by a friendly and professional staff. Like all of us I missed my appointments during the shut down. It was great to get back and get that first haircut after 21/2 months. After a temperature check and a few questions I was seated to begin the task . I felt safe and comfortable during my time spent there. All safety measures are implemented, masks, dividers, hand washing and hand sanitizers. I feel human again! Thank you Paul Conzo for the haircut and Patty for taking care of business. I have been visiting Paul Conzo Salon for over thirty years every six weeks. I have always been greeted by a friendly and professional staff. Like all of us I missed my appointments during the shut down. It was great to get back and get …More

I have been visiting Paul Conzo Salon for over thirty years every six weeks. I have always been greeted by a friendly and professional staff. Like all of us I missed my appointments during the shut down. It was great to get back and get that first haircut after 21/2 months. After a temperature check and a few questions I was seated to begin the task . I felt safe and comfortable during my time spent there. All safety measures are implemented, masks, dividers, hand washing and hand sanitizers. I feel human again! Thank you Paul Conzo for the haircut and Patty for taking care of business.

Positive: QualityEasily one of the best massages I’ve ever had! You can tell the therapists are trained professionals who know what they’re doing. I left here feeling immense relief from muscle pain, stiffness and head tension and overall felt relaxed and rejuvenated. Already looking forward to my next visit!

Easily one of the best massages I’ve ever had! You can tell the therapists are trained professionals who know what they’re doing. I left here feeling immense relief from muscle pain, stiffness and head tension and overall felt relaxed and rejuvenated. Already looking forward to my next visit!