Palm Beach Tan

Critical: Professionalism, ValueSCAM! I’m visiting from out of state. Back home there isn’t any franchise tanning places anywhere unless you want to hop a flight. A dear friend got me a tanning package for the month I was in town. (169.00 with the tanning lotion) GREAT! Walk in, staff is friendly and says, for 20 dollars I can upgrade my package and I decided to also pamper myself with some after care lotion. (64.00) sign the pen pad forthe transactio, no problem. (Come to find out later, it was already supposed to have been upgraded per promotion) but it’s 20 bucks…no big deal. A few days later I notice an ADDITIONAL 113.00 charged to my card, and call to inquire. I get a call from a “manager,” days later. Stating that the 20 dollar upgrade, upgraded my entire package so it charged me for the upgraded package. SAY WHAT? No no no, I didn’t sign an additional contract, nor did I sign the initial contract. I go back in, thinking it will work itself out. I get a print out of charges and I’m asked what would make me happy. I said, I’m not worried about initial charges, and certainly not the product as I’m using it, I just want the charges removed that weren’t described in the transaction. (Keep in mind I haven’t even tanned but a handful of times within 2 or so weeks.) I go about my tanning and leave. Certainly, with only 4.5 weeks of tanning time, a company would understand that 346.00 is an insane amount to pay for a month of tanning! No! When I was finally contacted. The company is flat REFUSING return the fraudulent charge. They’ve offered to terminate my “contract,” that I didn’t sign, or was conned into signing, believing it was a one time charge. And will only receive “in store credit.” Multiple calls later and I’ve been told in not as many words that the upper management doesn’t care, and would only offer the exact same thing. But was also told that they would not speak directly to me and the manager refused to give a name, or contact information, email…nothing.Bad business, bad business practices.Save your money and go somewhere you get what you pay for, and NOT charged for things you never agreed to. 346 dollars for maybe 7 tans before termination. Give me a break!SCAM! I’m visiting from out of state. Back home there isn’t any franchise tanning places anywhere unless you want to hop a flight. A dear friend got me a tanning package for the month I was in town. (169.00 with the tanning lotion) GREAT! …More

SCAM! I’m visiting from out of state. Back home there isn’t any franchise tanning places anywhere unless you want to hop a flight. A dear friend got me a tanning package for the month I was in town. (169.00 with the tanning lotion) GREAT! Walk in, staff is friendly and says, for 20 dollars I can upgrade my package and I decided to also pamper myself with some after care lotion. (64.00) sign the pen pad forthe transactio, no problem. (Come to find out later, it was already supposed to have been upgraded per promotion) but it’s 20 bucks…no big deal. A few days later I notice an ADDITIONAL 113.00 charged to my card, and call to inquire. I get a call from a “manager,” days later. Stating that the 20 dollar upgrade, upgraded my entire package so it charged me for the upgraded package. SAY WHAT? No no no, I didn’t sign an additional contract, nor did I sign the initial contract. I go back in, thinking it will work itself out. I get a print out of charges and I’m asked what would make me happy. I said, I’m not worried about initial charges, and certainly not the product as I’m using it, I just want the charges removed that weren’t described in the transaction. (Keep in mind I haven’t even tanned but a handful of times within 2 or so weeks.) I go about my tanning and leave. Certainly, with only 4.5 weeks of tanning time, a company would understand that 346.00 is an insane amount to pay for a month of tanning! No! When I was finally contacted. The company is flat REFUSING return the fraudulent charge. They’ve offered to terminate my “contract,” that I didn’t sign, or was conned into signing, believing it was a one time charge. And will only receive “in store credit.” Multiple calls later and I’ve been told in not as many words that the upper management doesn’t care, and would only offer the exact same thing. But was also told that they would not speak directly to me and the manager refused to give a name, or contact information, email…nothing.

Critical: ProfessionalismThis company went out of their way to lie and deceive me to milk more money. Being told I’m “Not allowed to cancel” over the phone and was prompted that I needed to come in to the store. None of which was explained when I signed up even after asking. Due to this I was charged for a month I never used. Went in the next month to sign the paper and was told it wasn’t early enough in the month to cancel, mind you I hadn’t used the service once in the prior two months so was stuck paying for another month of service. Went in the next month after that and one of the lady’s said they could have “froze” my account, which was the worst part because two months prior I was told there was nothing, absolutely nothing they could do for me. This company is deceiving, lying and only out for your money. I highly suggest that you spend your hard earned money anywhere else, or atleast a place that cares about you being a customer. All in all, I got stiffed 3 months because employees couldn’t get their policy correct.Service: TanningThis company went out of their way to lie and deceive me to milk more money. Being told I’m “Not allowed to cancel” over the phone and was prompted that I needed to come in to the store. None of which was explained when I signed up even …More

This company went out of their way to lie and deceive me to milk more money. Being told I’m “Not allowed to cancel” over the phone and was prompted that I needed to come in to the store. None of which was explained when I signed up even after asking. Due to this I was charged for a month I never used. Went in the next month to sign the paper and was told it wasn’t early enough in the month to cancel, mind you I hadn’t used the service once in the prior two months so was stuck paying for another month of service. Went in the next month after that and one of the lady’s said they could have “froze” my account, which was the worst part because two months prior I was told there was nothing, absolutely nothing they could do for me. This company is deceiving, lying and only out for your money. I highly suggest that you spend your hard earned money anywhere else, or atleast a place that cares about you being a customer. All in all, I got stiffed 3 months because employees couldn’t get their policy correct.