Palm Beach Tan

Critical: Professionalism, Quality, ValueAbsolutely terrible business to deal with. I’m completely dumbfounded by the incompetency and audacity of these people. This company’s practices are ABSOLUTELY LUDACRIS.1 – They kept charging the monthly fee despite all salons having been closed for covid (note that there was no contract in place, only a month-to-month subscription) – phone calls to customer service go unanswered, email not replied to, and the staff at the front are incapable of getting issues resolved without the ever-elusive manager. I had to go through my bank to stop the charges. I even cancelled my debit card and got a new one (with a different #), and this company STILL somehow found a way to charge my account after that!!! How?? I’m pretty sure that is illegal!! It took months to resolve.2 – Once finally resolved, they claimed that I owe them fees for gap months when I didn’t use the service and during which I wasn’t even an active member!! It’s so backwards and so convoluted. The last time I went in, they processed a charge and refused to provide the tanning service until I go back and pay for that gap period. And, they wouldn’t refund the new charge. Again, note that there is NO CONTRACT in place – this is a pay-as-you go service.I am so confused as to how these weasels stay in business! None of this makes sense! It’s like they’re making things up on the go and declaring that customers owe them money for no services received.Wow.Service: TanningAbsolutely terrible business to deal with. I’m completely dumbfounded by the incompetency and audacity of these people. This company’s practices are ABSOLUTELY LUDACRIS. …More

Absolutely terrible business to deal with. I’m completely dumbfounded by the incompetency and audacity of these people. This company’s practices are ABSOLUTELY LUDACRIS.

Critical: CleanlinessBefore the COVID pandemic I would have given 5 stars. However since they reopened in Rohnert Park I have concerns about the sanitization after finding a used bandaid stuck vertically to the shelf of what was supposed to be a sanitized room. One of the reps, Dominic, who always provides the best service, apologized up and down and removed the bandaid but now I’m not feeling confident in the cleaning. Also I want to add that I was the first one in the room when they opened for the day (I waited outside until the doors were unlocked) and the room had a “Sanitized” tag on the door handle both which should mean that room was thoroughly cleaned. What also bothers me almost just as much is that I completed the online survey that comes via email after each time I tan AND also went to the PBT website customer service section to report this incident and I have not gotten any response!! It’s been about 2 weeks and I am very hesitant to tan at PBT in Rohnert Park until this is addressed. There’s no way a room can be called sanitized and still have a used bandaid be left behind. YUCK.Before the COVID pandemic I would have given 5 stars. However since they reopened in Rohnert Park I have concerns about the sanitization after finding a used bandaid stuck vertically to the shelf of what was supposed to be a sanitized room. …More

Before the COVID pandemic I would have given 5 stars. However since they reopened in Rohnert Park I have concerns about the sanitization after finding a used bandaid stuck vertically to the shelf of what was supposed to be a sanitized room. One of the reps, Dominic, who always provides the best service, apologized up and down and removed the bandaid but now I’m not feeling confident in the cleaning. Also I want to add that I was the first one in the room when they opened for the day (I waited outside until the doors were unlocked) and the room had a “Sanitized” tag on the door handle both which should mean that room was thoroughly cleaned. What also bothers me almost just as much is that I completed the online survey that comes via email after each time I tan AND also went to the PBT website customer service section to report this incident and I have not gotten any response!! It’s been about 2 weeks and I am very hesitant to tan at PBT in Rohnert Park until this is addressed. There’s no way a room can be called sanitized and still have a used bandaid be left behind. YUCK.