Palm Beach Tan

Critical: Professionalism, PunctualityI wanted to give this place the benefit of the doubt after several bad experiences but I do not think I will be returning here after I use my final spray tans. I’ve been spray tanning for years and been a member at many places before but every single time I have come here I’ve had a bad experience. Usually I am in a rush but it always takes them forever to check me in. They always have issues finding me in the system even though they have my name, phone number, and birth date. They have no idea what they are even selling. Both times I’ve been here I bought a 3 pack of spray tans because I don’t want to be a member/didn’t want to pay $45 just for a booth spray tan. But the worst part is none of the girls know their non-membership offers & pricing. I was told a 3 pack was $75, she charged me then realized that wasn’t the offer then told me it needed to be $90 and then was forced into doing it that way. The most recent time I went they after purchasing another 3 pack in October they told me I hadn’t purchased anything and I had to pull up my bank records to prove I bought anything. They realized they put it under the wrong persons account name and took me 30 minutes just to check in wasting my time when I had places to be. This place really needs to focus on training their employees and treating their customers better.Service: TanningI wanted to give this place the benefit of the doubt after several bad experiences but I do not think I will be returning here after I use my final spray tans. I’ve been spray tanning for years and been a member at many places before but …More

I wanted to give this place the benefit of the doubt after several bad experiences but I do not think I will be returning here after I use my final spray tans. I’ve been spray tanning for years and been a member at many places before but every single time I have come here I’ve had a bad experience. Usually I am in a rush but it always takes them forever to check me in. They always have issues finding me in the system even though they have my name, phone number, and birth date. They have no idea what they are even selling. Both times I’ve been here I bought a 3 pack of spray tans because I don’t want to be a member/didn’t want to pay $45 just for a booth spray tan. But the worst part is none of the girls know their non-membership offers & pricing. I was told a 3 pack was $75, she charged me then realized that wasn’t the offer then told me it needed to be $90 and then was forced into doing it that way. The most recent time I went they after purchasing another 3 pack in October they told me I hadn’t purchased anything and I had to pull up my bank records to prove I bought anything. They realized they put it under the wrong persons account name and took me 30 minutes just to check in wasting my time when I had places to be. This place really needs to focus on training their employees and treating their customers better.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueThis salon is the best of all…mainly because of their Staff. Autumn is so knowledgeable on the products and services, she remembers everyone’s names and what they like to do, including what rooms are their favorites. She keeps up with discounts and new items and genuinely connects with the clients. I look forward to seeing her every time. I had two full weeks where I tanned at odd hours outside of her shift, but the next time I saw her, she asked how some appointments and meetings I was preparing for last time I saw her had went, remembering every detail, and picking up like she had seen me every day. She makes clients feel important and valued…and I could go on. I just want to brag on her because she’s the kind of employee and coworker every company wants! That being said, the staff are all kind and courteous. This location wins on friendliness, cleanliness, timeliness, and product knowledge, among other things. 10/10 highly recommend!Service: TanningThis salon is the best of all…mainly because of their Staff. Autumn is so knowledgeable on the products and services, she remembers everyone’s names and what they like to do, including what rooms are their favorites. She keeps up with …More

This salon is the best of all…mainly because of their Staff. Autumn is so knowledgeable on the products and services, she remembers everyone’s names and what they like to do, including what rooms are their favorites. She keeps up with discounts and new items and genuinely connects with the clients. I look forward to seeing her every time. I had two full weeks where I tanned at odd hours outside of her shift, but the next time I saw her, she asked how some appointments and meetings I was preparing for last time I saw her had went, remembering every detail, and picking up like she had seen me every day. She makes clients feel important and valued…and I could go on. I just want to brag on her because she’s the kind of employee and coworker every company wants! That being said, the staff are all kind and courteous. This location wins on friendliness, cleanliness, timeliness, and product knowledge, among other things. 10/10 highly recommend!