Palm Beach Tan

Critical: Professionalism, ValueLast week I called on a Wednesday to see if I needed to make an appointment for a Saturday spray tan (as a new customer), I was told “no, we take walk-in.” So on Saturday we pick out a medium shade spray tan that lasts 7-10 days with a primer. It comes to $23, not too expensive, about mid-price. Then 5 minutes later she tell us it will be another $32, she forgot to add on the “walk-in fee” and cost of primer. First, there was NEVER mention of a walk-in fee when I called, otherwise I would have made an appointment. Second, this “add-on fee” was not posted any where and she couldn’t give me the cost. Last, a single primer pack (for 1 session) only runs about $6 on average, she didn’t give me the cost she charged nor any receipt that had line items on what I was being charged and how much for each (which is illegal, consumers have that right according to both State & Federal laws). So I spent $55 for ONE spray tan. I will NOT be going back, I feel “ripped-off.” They just loss the chance of a repeat customer (weekly) and profits that would far exceed the $32 of “extra fees.” Extremely bad business dealing. I found another place for a monthly cost of $65 for the same service. They will get my repeat business and money. Make sure you look around at other places and price them. There is a lot of salons that off a better price and service in Lima and surrounding areas.Service: TanningLast week I called on a Wednesday to see if I needed to make an appointment for a Saturday spray tan (as a new customer), I was told “no, we take walk-in.” So on Saturday we pick out a medium shade spray tan that lasts 7-10 days with a …More

Last week I called on a Wednesday to see if I needed to make an appointment for a Saturday spray tan (as a new customer), I was told “no, we take walk-in.” So on Saturday we pick out a medium shade spray tan that lasts 7-10 days with a primer. It comes to $23, not too expensive, about mid-price. Then 5 minutes later she tell us it will be another $32, she forgot to add on the “walk-in fee” and cost of primer. First, there was NEVER mention of a walk-in fee when I called, otherwise I would have made an appointment. Second, this “add-on fee” was not posted any where and she couldn’t give me the cost. Last, a single primer pack (for 1 session) only runs about $6 on average, she didn’t give me the cost she charged nor any receipt that had line items on what I was being charged and how much for each (which is illegal, consumers have that right according to both State & Federal laws). So I spent $55 for ONE spray tan. I will NOT be going back, I feel “ripped-off.” They just loss the chance of a repeat customer (weekly) and profits that would far exceed the $32 of “extra fees.” Extremely bad business dealing. I found another place for a monthly cost of $65 for the same service. They will get my repeat business and money. Make sure you look around at other places and price them. There is a lot of salons that off a better price and service in Lima and surrounding areas.