Palm Beach Tan

Critical: Professionalism, Punctuality, Quality, ValueThis used to be a friendly place but now employees are crass, unprofessional, disorganized and disrespectful. They do not know how to multi task at all and aren’t trained properly. Customer service is terrible especially in the last year. I went in and literally waited 30 minutes to tan when I was one of two clients. One client she was helping asked every question imaginable about every single lotion and then had to be shown several beds and how they function. She could and should have checked me in to tan which takes less than 60 seconds and then finished up with that client. It’s called multi tasking, basic logic and common sense which evidently they do not have. Train the employees correctly the first time! I have been patronizing this facility on and off for five years and will cancel end of this month due to these extremely negative issues. It’s beyond unacceptable. They also cheat their customers now due to losing money and trying to recoup due to the pandemic. They cheat 6 minutes initially, then 4, then 2, etc. This adds up quickly and when you multiple that by their entire database of customers, that’s thousands the owner cheated from consumers. I would give a zero if possible. Go elsewhere where proper business etiquette is known and practiced 24/7. Many beds are old and outdated with no routine bulb replacement. One of multiple ways they cheat you. Do not patronize Palm Beach Tan unless you enjoy being ripped off.Service: TanningThis used to be a friendly place but now employees are crass, unprofessional, disorganized and disrespectful. They do not know how to multi task at all and aren’t trained properly. Customer service is terrible especially in the last year. I …More

This used to be a friendly place but now employees are crass, unprofessional, disorganized and disrespectful. They do not know how to multi task at all and aren’t trained properly. Customer service is terrible especially in the last year. I went in and literally waited 30 minutes to tan when I was one of two clients. One client she was helping asked every question imaginable about every single lotion and then had to be shown several beds and how they function. She could and should have checked me in to tan which takes less than 60 seconds and then finished up with that client. It’s called multi tasking, basic logic and common sense which evidently they do not have. Train the employees correctly the first time! I have been patronizing this facility on and off for five years and will cancel end of this month due to these extremely negative issues. It’s beyond unacceptable. They also cheat their customers now due to losing money and trying to recoup due to the pandemic. They cheat 6 minutes initially, then 4, then 2, etc. This adds up quickly and when you multiple that by their entire database of customers, that’s thousands the owner cheated from consumers. I would give a zero if possible. Go elsewhere where proper business etiquette is known and practiced 24/7. Many beds are old and outdated with no routine bulb replacement. One of multiple ways they cheat you. Do not patronize Palm Beach Tan unless you enjoy being ripped off.

Critical: ProfessionalismMost of the staff is super friendly and I’ve never had an issue with the beds or cleanliness. However Hannah is super rude to all the customers and she talks to you like your an idiot. I guess she’s the manager of the store?

Most of the staff is super friendly and I’ve never had an issue with the beds or cleanliness. However Hannah is super rude to all the customers and she talks to you like your an idiot. I guess she’s the manager of the store?