Palm Beach Tan

Critical: Professionalism, Quality, ValueBring Whitney back. The new girl at the counter is extremely rude. Prices are high enough and the girl with long black hair is exceedingly rude and does not clean the rooms before use. Policies are not transparent. There was a bandaid in the bed and a bulb down–general manager was contacted and she was just as rude. Told me that there are other places to tan–ok well if this is your way of handling customers of four years, your business will not thrive. The businesses surrounding your establishment will also suffer if you all continue to behave this way as they will also lose business from avoiding your establishment. Do some customer service training–and be kind.Service: TanningBring Whitney back. The new girl at the counter is extremely rude. Prices are high enough and the girl with long black hair is exceedingly rude and does not clean the rooms before use. Policies are not transparent. There was a bandaid in …More

Bring Whitney back. The new girl at the counter is extremely rude. Prices are high enough and the girl with long black hair is exceedingly rude and does not clean the rooms before use. Policies are not transparent. There was a bandaid in the bed and a bulb down–general manager was contacted and she was just as rude. Told me that there are other places to tan–ok well if this is your way of handling customers of four years, your business will not thrive. The businesses surrounding your establishment will also suffer if you all continue to behave this way as they will also lose business from avoiding your establishment. Do some customer service training–and be kind.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI would not have signed up for a membership had it not been for the above and beyond service from Maddie.New to the area, I had no expectations. Coming from SWFL, I’m familiar with franchise tanning locations, where customer service can be WILDLY hit or miss. It’s often the part of the tanning experience you try to swerve.Back home it was rare to bump into my favorite bubbly, professional, informative, friendly salon associates. Unfortunately on busy evenings I’d somehow get stuck with immature, boisterous teens, talking on their phones, ignoring clients, commenting on customers appearances or literally spending time with friends, complaining about the length of their shifts.And first time walk-in moments can be as intimidating as car shopping, with high pressure moments that leave you assuming there’s a pushy management team working on commission.NOT THE CASE HERE- certainly not the case with Maddie. Maddie was polite, professional, pleasant, and informative(giving me a tour of the facility and high level fun down of the membership options).She was also totally respectful of my assertive request to tan once in a stand up bed, even though she mentioned it likely wouldn’t greatly affect my appearance.The salon is clean and updated. The booth is impressive and easy to use. Information is posted in the room regarding supplemental membership marketing apps and health guidelines in a clean appealing way.Upon leaving I told Maddie I was interesting in reviewing membership materials and signing up. It was a comfortable experience that I would recommend to anyone. The location and the staff felt like home. It felt like a place I would tell my friends and family to try. Especially when tanning is something with stigma- I trust this place and I trust their staff to advocate for smart products and my safety.Thanks for welcoming me PBT TEAM. Looking forward to tanning with you again soon!Service: TanningI would not have signed up for a membership had it not been for the above and beyond service from Maddie. …More

I would not have signed up for a membership had it not been for the above and beyond service from Maddie.