NYC Panache Salon

Critical: ProfessionalismI got my haircut and am so disappointed with both the cut and the interactions with my stylist. The person that washed my hair was great! She was thorough and it was relaxing. The star in this review is for her. I then had my haircut by Marina, owner and head stylist. She asked if it was my first time there. I said yes, that I had not had my haircut in over a year because of Covid, so I was excited to have a change. I showed her about 8 photos saying I would like something fun, young and a little edgy. I mentioned that I used to have pixies, mohawks, and sharp asymmetrical bobs so I like funky cuts. I said, “You’re the stylist and know what will look good on me, so something along the lines of these photos, but you can sort of surprise me.”Her body language while you talk to her is very inattentive and rushed as if she’s not really listening. She did not ask any questions about my lifestyle or hair routine. As a new client, I thought she would try to get to know me a little to pick a fitting style for me. Maybe since I was flexible on the cut, she was just ready to get started and didn’t want to ask anything? She cut off about 6” of hair (totally fine! All of the styles I showed were short and I am happy to lose the length). I assumed she was going to add layers, texture, some asymmetry… something! After shortening the hair to all one length, she thinned it out a bit and was finished. It took longer to wash my hair than the time she spent cutting it. She blow dried my hair using a large round brush and curled all of the ends under which looked nothing like the photos I provided and took the cape off. I said, “You’re finished?” a bit surprised. And she replied, “Next time, give me a harder hair style”. Thinking that she had perhaps forgotten what the pictures looked like, I pulled my phone out to show her the pics again and asked “Well what would you do next time?” Thinking that as she saw the pics for a second time she would see that my mushroom shaped hair looked nothing like the ANY of the pictures. She replied, “I don’t know, I’d have to think about it.” Then pointed to the most simple style and said, “I gave you this one. The only reason hers looks like that is because she has pomade in it”. If that is true, she should have put product in my hair and showed me how to style it so I would know how to make it look like that. She didn’t.At one point, she asked if it was ok to make one side longer. I said, “Yes, definitely! I love asymmetry!” She said she’d make the left side longer. In leaving, my hair was the same length all the way around. No angle, no asymmetry, not ONE SINGLE layer. All of the images I showed had layers, many were angled/asymmetrical. ZERO of the photos had the edges blown curled under. I was given the most simple and basic bob with blown under edges. I left looking like I had a mushroom cap on my head (like a 1998 soccer mom/housewife from a suburb in the south).I didn’t write a review the first day thinking maybe after I and style it myself, I’ll like it more. I looked like a mushroom because of the blow-dry. But Marina said my haircut would look like one of the pictures with some product. So the next day I dried my hair straighter and almost cried. There is a chunk of hair on my right side that is an inch longer than everywhere else. Mistakes happen. Fine. I’ll trim that myself. But if you’re going to give the most simple haircut, it had better be executed well and it’s not. The right side is longer, not in a cute stylish way, just an awkward/sloppy way and it’s jagged across the back.Sadly, if you are a new client, Marina isn’t going to spend time getting to know you and what you like and dislike. She didn’t ask any questions about me. In giving her some flexibility, I thought I’d end up with something fun and different. Instead, I just got a bad basic cut. Marina is not mean, but I genuinely do not think that she understands how her demeanor, tone, body language and attitude come across to her clients. I understand that no custom service will be perfect, but this was a big let down.Service: HaircutI got my haircut and am so disappointed with both the cut and the interactions with my stylist. The person that washed my hair was great! She was thorough and it was relaxing. The star in this review is for her. I then had my haircut by …More

I got my haircut and am so disappointed with both the cut and the interactions with my stylist. The person that washed my hair was great! She was thorough and it was relaxing. The star in this review is for her. I then had my haircut by Marina, owner and head stylist. She asked if it was my first time there. I said yes, that I had not had my haircut in over a year because of Covid, so I was excited to have a change. I showed her about 8 photos saying I would like something fun, young and a little edgy. I mentioned that I used to have pixies, mohawks, and sharp asymmetrical bobs so I like funky cuts. I said, “You’re the stylist and know what will look good on me, so something along the lines of these photos, but you can sort of surprise me.”

Positive: QualityI have been to many hair salon’s and I have to say this is the best one I have ever been to. I went to Panache because I saw what a beautiful job that was done on my daughter’s friends hair. They highly recommended that I go. Well, I was so happy. I feel totally transformed!!! If you are sick and tired of your hair looking orange or not the way you wished, then this is where you need to go!!!! Thank you Marina for doing such an amazing transformation on my hair!!! I love it!!! Kindness and caring of what you want your hair to look like will happen at Panache. Look no further, you will not be disappointed!!Services: Haircut, Hair coloring, Hair highlighting, HairstylingI have been to many hair salon’s and I have to say this is the best one I have ever been to. I went to Panache because I saw what a beautiful job that was done on my daughter’s friends hair. They highly recommended that I go. Well, I was …More

I have been to many hair salon’s and I have to say this is the best one I have ever been to. I went to Panache because I saw what a beautiful job that was done on my daughter’s friends hair. They highly recommended that I go. Well, I was so happy. I feel totally transformed!!! If you are sick and tired of your hair looking orange or not the way you wished, then this is where you need to go!!!! Thank you Marina for doing such an amazing transformation on my hair!!! I love it!!! Kindness and caring of what you want your hair to look like will happen at Panache. Look no further, you will not be disappointed!!

Positive: Cleanliness, Professionalism, Punctuality, QualityI’ve been getting my haircuts at another salon in Queens for a over decade but decided that I needed a salon closer to where I live. I came across the highly rated NYC Panache on both Google and Yelp. Made an appointment for a haircut with Jessica and I am so glad I did; I’m completely in love with it. Initially, I had wanted to chop my long hair off into a LOB but luckily she talked me out of it and opted for my go-to style of layers with curtain bangs. When she was done, my jaw dropped at the incredible job she did with my hair. I am so happy I found this salon and it will certainly be my go to for all my hair needs. Thank you, Jessica! You’re an amazing stylist!Service: HaircutI’ve been getting my haircuts at another salon in Queens for a over decade but decided that I needed a salon closer to where I live. I came across the highly rated NYC Panache on both Google and Yelp. Made an appointment for a haircut with …More

I’ve been getting my haircuts at another salon in Queens for a over decade but decided that I needed a salon closer to where I live. I came across the highly rated NYC Panache on both Google and Yelp. Made an appointment for a haircut with Jessica and I am so glad I did; I’m completely in love with it. Initially, I had wanted to chop my long hair off into a LOB but luckily she talked me out of it and opted for my go-to style of layers with curtain bangs. When she was done, my jaw dropped at the incredible job she did with my hair. I am so happy I found this salon and it will certainly be my go to for all my hair needs. Thank you, Jessica! You’re an amazing stylist!