Noya’s Hair Care Salon LLC.

Critical: Professionalism, PunctualityI was super excited for my 8:30 appointment with Noya this morning for a silk press. I booked with Noya because of great reviews and conveniently being able to make my appointments online. Unfortunately when I arrived no one was there. I called and went straight to voicemail and I left a message. Waited 20 minutes outside the shop and then decided to go back to the car and double check my appointment. I logged into my Vagaro account and it said that the appointment was canceled. I never cancelled the appointment nor received an email confirming the cancellation. Got on the phone with Vagaro and they said that the business cancelled the appointment at 5:59AM same day. I am very understanding of the fact that Noya may have had an emergency and hope she is OK, but very annoyed that she didn’t bother to make sure that I was aware of the cancellation. I drove 30 mins to get to the salon and planned my day around this appointment. It’s ok for her to charge my card for a last minute cancellation but I’m just left hanging when she does the same?! She did not return my call or respond to my email. Very unprofessional!I was super excited for my 8:30 appointment with Noya this morning for a silk press. I booked with Noya because of great reviews and conveniently being able to make my appointments online. Unfortunately when I arrived no one was there. I …More

I was super excited for my 8:30 appointment with Noya this morning for a silk press. I booked with Noya because of great reviews and conveniently being able to make my appointments online. Unfortunately when I arrived no one was there. I called and went straight to voicemail and I left a message. Waited 20 minutes outside the shop and then decided to go back to the car and double check my appointment. I logged into my Vagaro account and it said that the appointment was canceled. I never cancelled the appointment nor received an email confirming the cancellation. Got on the phone with Vagaro and they said that the business cancelled the appointment at 5:59AM same day. I am very understanding of the fact that Noya may have had an emergency and hope she is OK, but very annoyed that she didn’t bother to make sure that I was aware of the cancellation. I drove 30 mins to get to the salon and planned my day around this appointment. It’s ok for her to charge my card for a last minute cancellation but I’m just left hanging when she does the same?! She did not return my call or respond to my email. Very unprofessional!

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueComfortable and professional services, I recommend service and treatment at this location for adults and children. Satisfying service in a COVID precautious environment.Service: Hairstyling

Comfortable and professional services, I recommend service and treatment at this location for adults and children. Satisfying service in a COVID precautious environment. Hairstyling