Natural Textures Salon

Positive: Cleanliness, Professionalism, Quality, ValueThis place is above and beyond your average salon. The place was clean the staff was inviting very warm and welcoming and very professional. I would recommend this place to anyone. It was my first time getting dreads and I searched Google four place and this place came up. I’m glad I went there it was a very cold day and the warm and welcoming treatment I received that day was very much needed. I see why they get such high reviews but take it from me but then again don’t take it for me go see it for yourself I promise you you will not be disappointed. Looking forward to my next visit so if you like top notch service warm welcoming atmosphere and just overall a damn good place to get your hair done then this is your placeServices: Dreadlocks, HairstylingThis place is above and beyond your average salon. The place was clean the staff was inviting very warm and welcoming and very professional. I would recommend this place to anyone. It was my first time getting dreads and I searched Google …More

This place is above and beyond your average salon. The place was clean the staff was inviting very warm and welcoming and very professional. I would recommend this place to anyone. It was my first time getting dreads and I searched Google four place and this place came up. I’m glad I went there it was a very cold day and the warm and welcoming treatment I received that day was very much needed. I see why they get such high reviews but take it from me but then again don’t take it for me go see it for yourself I promise you you will not be disappointed. Looking forward to my next visit so if you like top notch service warm welcoming atmosphere and just overall a damn good place to get your hair done then this is your place

Critical: ProfessionalismLong but worth the read*lack of accountability/customer care -con*nice looking place -proI only write reviews when I feel very compelled to do so after a very poor experience. So I will start with a similar experience I seen in the reviews. My boyfriend scheduled me an appointment as a Valentine’s Day gift back on January 20! I was beyond excited as I had been following Pstyles on ig for years now. After 5+ years of doing my own locs that are now 8 years old. I couldn’t wait to sit in a chair and have my hair done. I arrived at the location and was greeted immediately. When the young man asked my name and I stated I had an appointment he looked like he had no clue who I could have an appointment with. When I showed him my style seat appointment he spoke with the stylist who stated I was not on his books. (It was in my boyfriends name however we figured that out early in in the search for my appointment) Of course I was amazed at how when this appointment was booked almost two months ahead!!!!Here is where it went wrong form me! The response was not what I expected with customer service. I was told he did not have me on schedule and was shown my appointment was canceled. WHICH I DID NOT DO! He stated he does not handle his appointments and did not know how it was canceled ( i needed to contact style seat) In addition he let me know he did not feel well and could not do my hair.After that he did offer me to see one of his other stylist he trained. Well this is when it went completely left for me. Once he walked over to ask two stylist they looked over at me and my hair and shook their heads no as if I was not standing there he giggled back and stated to me that I can come back at 1pm or call in an hour and he would work something out.At this point the vibes, energy, and lack of accountability made me know I would not be coming back and would complete this review to help the next person who considers booking here!I was never asked how far I came which was a half hour drive so to go and come back would of been a waste of time. In addition I took the day off work (which I can not get back). So all in all customer service is very very important next to accountability. I am glad I am able to share my experience and very disappointed in the service or lack of service provided. As he says be blessed however step up your customer care! My review may not sway you however I believe that the way you treat others no matter how well established you may be will come back to you 10 folds.(I am now happily booked with another stylist closer to home!)Long but worth the read*lack of accountability/customer care -con*nice looking place -pro …More

Long but worth the read

Critical: ProfessionalismI have 1 month old two strand twist starter locs that were done elsewhere. When I went in and was seated at the shampoo bowl, I was immediately told my locs were too small and that Pstyles does not do small locs. I was told they were more like microlocs. I was told that I would be done this time and that the stylist (Pstyles) would have to see how long it took to determine if I’d be taken on as a client. The person who shampooed my hair was nice and efficient. There wasn’t really any discussion about my hair, just a quick and efficient palm roll. I know it’s a no-no to look in the mirror during an appointment at any hairstylist so I did not. I thought the rapport was nice. I had a few questions about the products he sold and they were answered. I was told that he (Pstyles) would take me on as a client. I was very appreciative and thanked him for taking me. Where my starter locs used to be full, they were palm rolled tightly almost all the way down to the end. Me being new to the process, thought only the new growth would be rolled/tightened. He said see you in a month. I knew it was the end of the day (and his birthday weekend) so I left and unfortunately forgot to buy my products. Afterward, I asked (texted) a simple question regarding the fullness of my hair. “ Hi! I’m the young lady who just left with the two strand twist starter microlocs. I thought a retwist would’ve mainly included the new growth. Will they be full like they were again?” Instead of educating me, he ignored the text which I figured would be answered the next business day. It’s his birthday weekend and he’s off the clock, no big deal. Then when I tried to book my next appointment, I am unable to. It says booked all the way to 2023. When I go under someone else’s profile I see open appointments so I’m assuming I have been blocked as I was able to book after using someone else’s phone number and not my own. I’d heard that he was unprofessional from others with locs, but I didn’t think it’d be like this. I thought I could handle it. That’s okay, I’m sure there will be others to fill my spot so I’m sure he doesn’t really care. Not one person even bothered to ask my name. I can say there is good camaraderie among his coworkers. They helped as needed.-JazminService: HairstylingI have 1 month old two strand twist starter locs that were done elsewhere. When I went in and was seated at the shampoo bowl, I was immediately told my locs were too small and that Pstyles does not do small locs. I was told they were more …More

I have 1 month old two strand twist starter locs that were done elsewhere. When I went in and was seated at the shampoo bowl, I was immediately told my locs were too small and that Pstyles does not do small locs. I was told they were more like microlocs. I was told that I would be done this time and that the stylist (Pstyles) would have to see how long it took to determine if I’d be taken on as a client. The person who shampooed my hair was nice and efficient. There wasn’t really any discussion about my hair, just a quick and efficient palm roll. I know it’s a no-no to look in the mirror during an appointment at any hairstylist so I did not. I thought the rapport was nice. I had a few questions about the products he sold and they were answered. I was told that he (Pstyles) would take me on as a client. I was very appreciative and thanked him for taking me. Where my starter locs used to be full, they were palm rolled tightly almost all the way down to the end. Me being new to the process, thought only the new growth would be rolled/tightened. He said see you in a month. I knew it was the end of the day (and his birthday weekend) so I left and unfortunately forgot to buy my products. Afterward, I asked (texted) a simple question regarding the fullness of my hair. “ Hi! I’m the young lady who just left with the two strand twist starter microlocs. I thought a retwist would’ve mainly included the new growth. Will they be full like they were again?” Instead of educating me, he ignored the text which I figured would be answered the next business day. It’s his birthday weekend and he’s off the clock, no big deal. Then when I tried to book my next appointment, I am unable to. It says booked all the way to 2023. When I go under someone else’s profile I see open appointments so I’m assuming I have been blocked as I was able to book after using someone else’s phone number and not my own. I’d heard that he was unprofessional from others with locs, but I didn’t think it’d be like this. I thought I could handle it. That’s okay, I’m sure there will be others to fill my spot so I’m sure he doesn’t really care. Not one person even bothered to ask my name. I can say there is good camaraderie among his coworkers. They helped as needed.